Vacant job

About Bahnhof

Bahnhof is an internet and telecom operator. We provide broadband services and cloud services in data centers for businesses and individuals. We are driven by a strong belief in the possibilities of technology. In many aspects, we are deeply involved in how technology affects society in various ways. We have a focus on protecting privacy and freedom on the internet.

About You

Bahnhof is growing with nearly 30,000 new customers per year, and it is important to provide all customers with the best possible service. Therefore, we are looking for someone who is passionate about service and technology and who would like to be Bahnhof's voice on the phone. We imagine you as a positive person who enjoys finding problems to solve. You like to explain things and have the ability to make the complex simple. While previous experience in technical issues or a technical interest with network knowledge is advantageous, it is not a requirement. We consider it a plus if you have at least a high school diploma. Of course, you also have the ability to keep confidences and company secrets - Bahnhof strongly advocates for privacy and confidentiality!

Your Responsibilities

Bahnhof is expanding and looking for five individuals to join the customer service department in Borlänge, who will work on delivery administration and customer support for private customers. You will be the person our private customers call when they need technical assistance, such as when their internet connection is not working properly, or when they inquire about the status of their internet delivery. You will handle troubleshooting of broadband, IP telephony, IP TV, email, anti-virus, and VPN. Together with the customer, you will go through home networks and other equipment. The questions may vary in nature and difficulty, but don't worry! We ensure that you have all the necessary knowledge before you start taking calls. Your first week with us will consist of training, both theoretical and practical. You will receive an overview of Bahnhof's products and services, listen to calls, and soon you will start taking your own calls. Of course, you will have a support person by your side whom you can ask when you have questions. You will also have access to our technical 'in-house guide' where we have compiled years of knowledge about various technical devices and solutions.

Application

Email your application to [email protected] by January 29, 2025, and title the email 'Customer Service Borlänge'.