Do you enjoy working in a company with short decision-making processes and a high pace of development?

We are looking for a motor claims adjuster to join our team in Piteå with a strong commitment to being there when our customers need us the most.

About Dina Försäkringar

Dina Försäkringar is a group of locally rooted, customer-owned insurance companies with a 250-year history. With us, the decision-making processes are short, the pace of development is high, and the opportunities to make an impact are significant. Our vision is to provide security for all of Sweden in everyday life and the courage to invest in a sustainable future. We achieve this by understanding our customers' everyday lives, thinking innovatively, being close to them, and being there for our customers when they need us. And it is appreciated. For the fifth year in a row, we have the most satisfied private customers in the industry and are back on top even among corporate customers according to the Swedish Quality Index. And our Broker Desk has received awards for, among other things, best service. Our commitment to the local community is strong, and we support associations, cultural events, and damage prevention efforts across the country.

Job Description

As a motor claims adjuster, you will primarily work on investigations for ongoing motor claims and make decisions on compensation issues based on insurance terms, practices, and legislation. You will handle incoming cases via phone and email, where you will be responsible for driving each case through the process from start to finish. You will have contact with customers from all over the country and be an important support for your colleagues on various issues.

Our motor claims organization consists of three teams – North, South, and Technology. The position is located in Piteå, and you will have colleagues on-site as well as in other locations in Sweden. You will be part of a team with experienced colleagues who openly share their knowledge and expertise.

Qualifications

To succeed in the role, you have good experience with customer interactions and a strong focus on service, based on previous work in customer service. You have a high school education and experience with customer interactions over the phone. Experience in claims adjustment is a plus.

Who You Are

As a person, you have a high sense of service and place great importance on providing each customer with top-class service. With your high service orientation, you are skilled at adapting to the customer's needs and creating a professional yet personal conversation. Your experience in meeting customers and finding solutions forms a good basis for developing as a claims adjuster. You enjoy working both independently and as part of a team, and you see your contribution as an important part of the whole at the workplace.

In intense periods, you have the ability to maintain focus, prioritize correctly, and ensure that work flows smoothly. You express yourself fluently in both speech and writing and have extensive experience working in various IT systems. Your flexibility, communication skills, and team spirit make you an invaluable asset to our team!

Contact

If you want to know more about the position, feel free to contact Sofi Suneman, Head of Motor Claims, at phone 073-908 83 99. The union representative for Forena is Sammy Bergman, phone 08-5180 38 27.

Application

As we have an ongoing selection process, we ask you to submit your application as soon as possible, but no later than January 12 via the application button. We encourage and welcome applicants who contribute to diversity within our organization.