Vacant job

Are you passionate about customer support and want to work with technical issues? For over 30 years, Verifone has held a leading position in the payment industry. Verifone is one of the strongest brands and one of the largest providers of payment solutions worldwide. We are now looking for someone who wants to join us on this journey!

As a technical support representative, you will be part of Verifone's technical support team, assisting their customers and partners with technical issues related to their existing payment terminals as well as the installation of new terminals. Good knowledge of various networks, such as mobile networks, Wi-Fi, Bluetooth, and LAN, will be very helpful for these tasks. You will also handle change requests for terminal data and perform software updates. Additionally, customers may have questions about settlements and transactions. Your responsibilities will include answering phone calls and emails, as well as logging all cases in their ticketing system (JIRA).

Your profile This job is suitable for you if you enjoy problem-solving, providing good customer service, and talking to customers. You will receive training in Verifone's systems and products to be ready for the position, but a technical interest is an advantage. If you are technically savvy and have an interest in learning about the latest technologies, computers, and programs, this job is for you. The payment industry is constantly evolving, and you will often learn new things as Verifone continuously introduces new terminal models and payment types to the market.

• Good user of IT systems and ability to quickly familiarize yourself with different systems
• You have good communication skills and a strong drive to provide the best possible customer service
• Experience in technical support and/or industries with high customer volumes and transactions is a plus
• Calm, responsible, flexible, and independent
• Basic experience with the Office suite
• Hold a high school diploma
• Fluent in both spoken and written Swedish and English

Verifone's promise Verifone offers a position in an exciting international company within a very dynamic, fast-paced industry. They are a team of good colleagues who respect each other. There is an informal tone where both professionalism, collegial support, and well-being are highly valued. At Verifone, they strive to provide equal opportunities for everyone, regardless of who you are or what background you have.

The position is expected to start immediately, and your working hours will vary between 08:00-22:00, Monday-Sunday. The office is located in Hammarby Sjöstad.

Welcome with your application. Interviews are conducted on an ongoing basis!