Who are we

The Court of Appeal for Lower Norrland is one of the six courts of appeal in Sweden. The court's main task is to review cases and matters that are appealed from the five district courts in Västernorrland, Gävleborg, and Jämtland counties. In addition to handling cases, the court is tasked with educating clerks and assessors in the four-year judicial education program. The court also provides opinions on legislative proposals, etc., referred to it by the government, and reviews cases appealed from the Legal Aid Authority.

The court is located in central Sundsvall and has approximately 55 employees. The Court of Appeal for Lower Norrland is a court that continuously develops its working methods to meet citizens' demands for legal certainty, good service, transparency, and accessibility. We have an open and pleasant working environment where everyone's participation and responsibility are valued.

We are looking for a switchboard operator with additional receptionist duties for the Court of Appeal for Lower Norrland.

Do you want a meaningful job in one of society's most important functions? Then this could be a job for you!

Through our work, we support the democratic foundation, and what we do is important – for your and everyone’s legal certainty.

Job Description

As a switchboard operator, your main task is to quickly, accurately, and professionally handle incoming calls to twenty courts. You will determine whether the call should be forwarded or if you can respond directly using operational support and search functions. The goal is to provide answers directly in the switchboard service as much as possible. You will be part of a team of six switchboard operators, each serving as a contact person for 3-4 court clients. You will also update information in various IT systems.

Your receptionist duties include providing good service to visitors and managing access cards, locks, and alarms. Additionally, we have a rotating schedule where you will be responsible for monitoring and closing after completed hearings. During these times, work may be required after regular office hours.

All switchboard operators undergo internal training.

Qualifications

Approved high school diploma or equivalent education/experience deemed equivalent by the employer
Very good computer skills
Good ability to express yourself verbally in Swedish and English
At least a couple of years of current experience in switchboard or customer service

About you

In the role of switchboard operator, you are the face of the courts and often the first contact the public has with a court. This places very high demands on your ability to provide a good and professional response as well as high service.

You have a pronounced sense of service and enjoy helping others. You are positive, responsible, meticulous, and have good judgment. You are flexible and thrive in a fast-paced environment.

Since we work in teams, it is important that you can collaborate easily and contribute to a good working atmosphere.

To be considered for employment, you must meet high standards regarding judgment, security awareness, and suitability. This means that you stand up for democratic values and the governmental values that guide the operations of Swedish Courts. We require that you comply with applicable laws. We place great emphasis on personal qualities.

We offer

We offer a good working environment and benefits that facilitate your life both at work and outside of it. Some of our benefits include:

At least 28 days of vacation
Health and wellness allowance of 3000 SEK
One wellness hour every week
Our premises, office workspaces, and work tools are modern and ergonomic

Practical information

Employment type: Permanent position with a six-month probationary period.

Extent: Full-time

Working hours: Regular weekly working hours are Monday to Friday between 07:45 and 16:12. When the business allows, there is an opportunity for flexible hours.

Start date: By agreement

Salary type: The Swedish Courts apply individual salary setting.

The application deadline is April 13, 2025

To ensure an inclusive and fair recruitment process, the Swedish Courts apply competency-based recruitment. Our selection is based on candidates' competencies and merits. Please respond to our selection questions and attach a cover letter and CV. We review applications on an ongoing basis, so we warmly welcome your application today.

Employer reference number: 2025/0123