Service Agent at Nordea in Sundsvall

Nordea is a leading Nordic universal bank. We help our customers realize their dreams and aspirations - and we have done that for 200 years. We want to make a real difference for our customers and the communities where we operate - by being a strong and personal financial partner.

Job ID: 29266
Are you our next service star who wants to make a difference for the customer and deliver first-class service? We are looking for more fantastic colleagues who want to help our customers with everyday banking matters and digital solutions.

About our team

Get to know the Sundsvall team, characterized by a strong winning culture with a focus on results, satisfied customers, and good quality. We have fun together, collaborate, and care for each other. With us, you are part of an inspiring team with great opportunities to develop and contribute to something bigger.

What you will do

As a Service Agent, you will work to:

• Meet our customers via phone and create positive customer experiences
• Guide our customers to find solutions to their banking matters
• Counteract digital exclusion and help our customers feel comfortable with our digital services
• Handle everything from simple questions to more complicated customer matters

Who you are

Collaboration. Ownership. Passion. Courage. These are values that guide us in how we work and how we make decisions – and that we believe you share.

We believe that you who are applying:

• Are a star at service and win customers' trust and loyalty
• Are social and communicative
• Enjoy working both independently and in close collaboration with colleagues
• Can empathize with the customer's situation, adapt your approach, and connect the customer's needs with our services and products
• Are driven to work towards set goals in a fast-paced environment
• Use your good judgment to make well-founded decisions that follow Nordea's guidelines and regulations

Your background and skills include:

• Completed and approved secondary education
• Good knowledge of Swedish and English in speech and writing

It would be valuable if you also:

• Have relevant and current work experience in customer-facing service roles, preferably within banking/finance/insurance
• Have education in economics

Working conditions

In this role, you will work on a rotating schedule divided into day, evening, and weekend shifts. Working hours on weekdays are from 7:45 AM to 8:15 PM and on weekends from 8:45 AM to 5:15 PM. The employment form is a part-time position where you are expected to work 30 hours/week. We offer a start date of June 9, 2025. You need to be available for work between weeks 27-32.

What we offer

People come here when they want to go somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground in their area of expertise – in other words, you will always move forward with us.

As a new employee with us, you will receive the training you need to provide our customers with first-class service. During your first year, we will continuously train you in new types of cases with increased complexity and responsibilities. You will be part of a team with an attentive leader who continuously works to develop you and your colleagues. Team spirit, well-being, and collaboration characterize our workplace.

If this sounds like you, don’t hesitate to reach out!

Next steps

Submit your application by 11/04/2025.
The recruitment process consists of the following steps:

• CV selection
• Tests
• Phone interview
• In-person interview
• Background check

We are an international company, and therefore the phone interview may take place in English. For more information about the position, feel free to contact us at rekrytering.3335@nordea.se. We are recruiting continuously, so don’t wait to apply!
For union information, contact Finansförbundet at finansforbundet@nordea.se or SACO at saconordea@nordea.com.