Vacant job

Are you a service-oriented Support Technician looking for new challenges? Do you also have a burning interest in Technology, Audio, and Speakers? At Audio Pro, we offer you the opportunity to be part of an innovative journey towards a more harmonious future.

Role Description:

As a Support Technician at Audio Pro, you will have a varied and challenging everyday life where you work closely with customers and take on significant responsibility - no two days are alike. Below is a selection of typical tasks:

• Handling and documentation of incoming support cases via our case management system
• Providing technical and general support for our consumer products
• Coordinating and providing technical support for corporate clients
• Responsible for mixed internal support and administration

The role primarily involves technical problem-solving within software/hardware/mechanics/acoustics and from product to system level, but also non-technical aspects such as order management, user assistance, and product advice to ensure customer satisfaction.

Who are you:

We are looking for someone with a strong sense of service and a solution-oriented approach. You are flexible and thrive in a changing environment where you can showcase your technical skills and ability to work with both details and a holistic perspective. A team player with an open and generous attitude, driven by a strong personal commitment.

We believe you also have:

• 2–4 years of experience in customer support and contact within the technology and consumer industry.
• Experience with case management systems, such as Zendesk
• Basic understanding of business systems, such as Business Central
• Strong customer focus and a flexible attitude, ability to “not take things personally”
• Good knowledge of Swedish and English, both spoken and written
• Driver's license (meriting)

We believe that you who are applying are attentive, service-oriented, and enjoy helping others. You also see that there are good structures around you to work from, while maintaining a flexible mindset if plans change along the way.

What Audio Pro can offer:

Audio Pro, as a small and family-oriented company, is based on a strong culture and team spirit – individual responsibility in a supportive environment.

With us, you will embark on an exciting journey of personal and professional development. We will help and support as needed, but also listen to your experiences and give you the freedom to explore and realize your own ideas.

We offer a stimulating work environment with good benefits focusing on health and well-being.

The position is a full-time role during the day with start date according to agreement. Work from the office is prioritized, but remote work is possible if needed. We apply a 6-month probationary period.

Become part of our team and help us transform challenges into sound experiences that exceed our customers' expectations!