Technical Support Engineer for Axis Communications

Axis Communications is looking for a Technical Support Engineer for the Dutch market! In this role, you will be the primary contact for customer inquiries and express your technical interest by troubleshooting, analyzing, and solving technical issues. You will also work hands-on in a lab environment to test and replicate various scenarios. Become part of a global team where your language skills and technical expertise are highly valued!

ABOUT THE POSITION

Axis Communications is a leader in network video and collaborates with partners worldwide to deliver customized solutions. With over 4,000 dedicated employees in more than 50 countries, they develop innovative and high-quality solutions that meet customer demands.

Their headquarters is located in Lund, in an environment characterized by a lack of prestige where all employees, regardless of role, are highly valued and treated equally.

The Technical Services department is a central part of Axis Communications, where collaboration and problem-solving are the focus. With a strong culture marked by technical expertise and commitment, the team plays a crucial role in the customer experience. The department has a global reach, with over 150 colleagues who provide technical support in multiple languages daily. For this role, we are looking for someone who will primarily work with the Dutch market.

Feel free to check out the video below for a better insight into the team!

This role is far from a traditional customer service position. Here, the work involves understanding complex technical systems, troubleshooting and optimizing products, and guiding customers to the best solution. Technical Services also has several labs where the majority of Axis products are installed and run around the clock. The labs are an important tool for troubleshooting, testing, and replicating customer installations and finding optimal solutions.

You will have access to the team's lab and its products, allowing you to test, analyze, and identify problems directly – all to better understand the customer's challenges and find the right solution.

Through close collaboration with product development, sales, and other key functions within Axis Communications, the department plays a central role in maintaining the company's high service level and customer satisfaction. With a work environment that encourages curiosity and personal development, Axis Communications offers the opportunity to delve into various product areas, develop technical skills, and contribute to advancing their technical support to the next level.

What We Offer

A dynamic role where you will receive personal development and become a key player in the company's operations.
An unpretentious environment where ideas, creativity, and innovative thinking are encouraged and implemented.
A secure employment with good benefits such as company bonuses, insurance, daily breakfast, your own Axis bike, and more.

JOB RESPONSIBILITIES

Responsibilities

Your language skills will be an important part of the job, as you will communicate with customers and partners in both Dutch and English.

Manage and prioritize incoming tickets via their ticket management system, by phone, email, and to some extent chat.
Troubleshoot and analyze technical problems to find the best solution for the customer.
Work hands-on in a lab environment to test and replicate problems.
Collaborate closely with specialists and other departments involved in the customer's case.

WE ARE LOOKING FOR YOU WHO

Speaks and writes fluently in Dutch and English.
Has experience in a customer-oriented role from service professions, customer service, retail, or B2B.
Has work experience in a technical role or a strong technical interest, alternatively a post-secondary education in IT/Tech.

To succeed in this role, you have the following personal qualities:

Helpful.
High problem-solving ability.
Service-oriented.
Responsible.

Our Recruitment Process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.