Do you want to be a key person in creating a fantastic customer experience?

We are looking for an engaged and positive customer service representative who is passionate about helping customers and making their day easier. Here you will have the chance to be the face of Gavlegårdarna and contribute to a positive and personal service experience.

We warmly welcome your application today as selection is ongoing!

ABOUT THE POSITION

Feel at home! That is the vision we at Gavlegårdarna work towards – in everything we do. Today, nearly 30,000 residents of Gävle live with us. By continuously renovating our properties, building more apartments, creating green outdoor environments, and actively working with collaborations and social initiatives, we take the trust our tenants give us seriously. As a public housing company with a significant opportunity to influence the society around us, Gavlegårdarna plays a central role in developing and managing several areas of the city. For over a hundred years, we have provided homes for thousands of families in Gävle and its surroundings. Do you want to be part of an organization that strives to create attractive and sustainable housing while contributing to a connected Gävle?

The customer service team at Gavlegårdarna consists of 16 customer service representatives who work with meetings with tenants and housing seekers in reception, phone, and chat functions. Customer service is the group that the consultant will belong to. The immediate manager is the head of customer service.

We believe that everyone has something valuable to contribute. We are a diverse group of down-to-earth and warm people who are passionate about making everyone feel at home with us. We come from different parts of the world and are of different ages, but we share the same workplace and are there for each other. We work hard but have fun along the way. Our values of heart and brain help us create a workplace culture that we all feel proud and involved in. We are looking for people who share our positive attitude and values.

Your working hours will be scheduled according to 07:00-15:30 or 07:30-16:00. There will be no opportunity for remote work as all work takes place on-site. The assignment extends to the turn of the year with the possibility of extension.

JOB RESPONSIBILITIES

As a customer service representative, you will have daily contact with Gavlegårdarna's customers, staffing reception, phone, and chat functions. It is a varied job that requires a liking for working with service and curiosity about your surroundings. In a welcoming, caring, and human way, the customer service representative receives inquiries and handles them within the frameworks of the applicable routines and processes while ensuring that the tenant understands and accepts the solution.

Your main job responsibilities include:

• Answering general questions about rentals and applying for housing
• Receiving inquiries from tenants, housing seekers, and other stakeholders
• Providing status information on ongoing cases
• Receiving maintenance requests
• Key and tag management
• Payment matters, such as rent payments, maintenance, and optional orders
• Writing agreements for vehicle spaces and storage
• Terminations of housing, vehicle space, and storage

WE ARE LOOKING FOR YOU WHO

• Has a high school education and previous work experience in customer service
• Since you will have a lot of contact with tenants, housing seekers, and other stakeholders via reception, phone, and chat functions, we see that you are good at communicating, listening, and showing empathy through the interaction, regardless of how it occurs
• Speaks and writes fluently in Swedish in both speech and writing
• Has a B driver's license
• Has good computer skills

We consider it an advantage if you have experience in the housing industry.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply ongoing selection and will take down the advertisement when enough candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.