Vacant job

Do you want to work in a service role where you help customers and tenants every day? Do you thrive in a work environment where no day is the same? As a customer service representative at Gavlegårdarna, you will be part of a close-knit team working to provide the best experience for tenants and housing seekers. We are looking for someone who is passionate about customer service and wants to be part of an organization that makes a difference in people's everyday lives.

• An engaged and welcoming workplace with a strong service focus
• A close-knit team where you support and learn from each other
• A role where you get to work variably and develop within customer service
• A workplace where you make a difference for the residents of Gävle every day
• Fixed-term employment until 2025-12-31 with the possibility of extension

We are looking for someone who enjoys working with people and is passionate about service. You are a good communicator who can listen, explain, and handle various types of inquiries in a solution-oriented and professional manner. Creating good customer experiences through a friendly approach comes naturally to you.
We would like you to have:

• Experience in customer service, preferably in a role with a lot of customer contact
• Good ability to express yourself in speech and writing
• Good computer skills and experience working in systems
• High school education or equivalent experience
• Driver's license B

Experience from the housing industry is a merit but not a requirement. We place great importance on your personal qualities.


What does the role entail?

As a customer service representative at Gavlegårdarna, you will be the first point of contact for their tenants and housing seekers. You will:

• Answer questions about rentals, housing applications, and ongoing inquiries
• Handle maintenance requests and other customer inquiries via reception, phone, and chat
• Administer keys, tags, contracts, and terminations
• Assist customers with payment issues and maintenance orders

Your role is important for creating a positive experience for our customers and ensuring they receive the help they need.

Why should you become a consultant with us? As a consultant with us, you are always covered by a collective agreement. This gives you, among other things, contractual terms regarding vacation, pension, salary, and wellness benefits. We are your partner in working life. As a consultant, you will have not only your manager at the workplace but also an engaged consultant manager whose main focus is to ensure that the workplace and the role you are in are the perfect match for you and your development. 2Complete is an authorized member of Competence Companies, Almega, and the Swedish Business Confederation and has been since 2011. 2Complete was also named a Gazelle Company in 2022, an award given to Sweden's healthiest and fastest-growing companies.