Insurance Investigator with a Focus on In-Depth Investigation

Every year, the Swedish Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We disburse approximately 250 billion kronor every year. These are everyone's tax funds that we manage. It is a great responsibility. Therefore, we delve into each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for those who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

Your Responsibilities

You are responsible for investigation, administration, and dialogue with individuals and partners. In the role of insurance investigator with a focus on in-depth investigation, you will handle applications for sickness benefits. This may include ongoing documentation as well as calculations and disbursements of compensation. You actively work and independently make decisions regarding the right to sickness benefits by applying legislation and established work processes correctly and securely. The work involves conducting qualified investigations and analyses of documentation, primarily medical certificates.

As an Insurance Investigator

you investigate and clarify rehabilitation needs and collaborate with other actors such as healthcare and employers to ensure that individuals can return to work as soon as possible. You work in a differentiated manner, and the work is characterized by early interventions based on the individual's unique situation and needs. You meet individuals and partners via phone and in writing, as well as in digital meetings when necessary. You inform and explain extensive information based on the individual's specific needs. Your contacts are characterized by attentiveness, respect, and a desire to create security and understanding of the sickness insurance among individuals and partners. You collaborate with your colleagues, and you actively work to develop your knowledge, share experiences, and support each other as needed.

As a New Employee

you will receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on secure management. Therefore, it is important that you, who will work with us, have a high level of security awareness.

We are looking for someone who

• has a university degree or experiences and qualifications that can be deemed equivalent
• is confident and trustworthy, even in stressful situations
• collaborates effectively with others to achieve common goals
• acts on their own initiative and takes responsibility for achieving good results
• has a systematic and meticulous work approach
• can understand and analyze complex issues
• has good communication skills, both orally and in writing
• executes plans and processes and ensures that they maintain high quality.

It is advantageous if you

• have worked with qualified investigations and made decisions that have affected individuals, preferably in a government agency
• have professional experience in meeting people in difficult life situations
• have the ability to prioritize based on the needs of the organization
• are comfortable working with the phone as a work tool.

We place great importance on your personal qualities.

Other

Several positions available, permanent, full-time, with start date according to agreement. A probationary period may be applicable. The Swedish Social Insurance Agency may conduct a financial background check before employment. In this recruitment, psychological tests may be used as part of the selection process. Place of employment: Linköping.

Would you like to know more about the Swedish Social Insurance Agency as an employer? Visit fk.se/jobbahososs (https://fk.se/jobbahososs)

Contact Persons

Manager: Anders Clarin, tel. 010-116 29 48 (for questions about the position). HR Specialist: Marina Kireeva, tel. 010-112 31 40, email: marina.kireeva@forsakringskassan.se (for questions about the recruitment process). Trade Union ST: Malin Kaspersson Hellgren, tel. 010-111 80 83. Saco-S: Ardita Berisha Cani, tel. 010-111 60 92. Seko: Eliza Grundström, tel. 010-115 34 02.

Application

Welcome with your application by March 31, 2025. Please upload your diplomas, grades, and certificates along with your application.

If you have protected personal information or no access to BankID, please contact the HR specialist named in the advertisement for assistance in submitting your application.