Vacant job

Just outside Malmö lies a leading paint company focused on innovation and sustainability. The site is one of the largest in Scandinavia for the development, manufacturing, marketing, and sales of paints for indoor and outdoor environments for consumers, customers, and industry. The operations consist mainly of two companies: Akzo Nobel Industrial Coatings, which is a leader in the sale and manufacture of paints and coatings for industrial surface treatment of wood products such as windows, doors, floors, and furniture. Some of the customers include IKEA, Montana, Kährs, and Tarkett. The other company, Akzo Nobel Decorative Coatings, develops, manufactures, distributes, and sells paint, varnish, putty, and wood protection products to professional painters and consumers. The portfolio includes the well-known brands Nordsjö, Sadolin, and Cuprinol. On the site, 560 proud employees work to meet our customers' needs for high-quality products and services.

What will you be working with?

As a Complaint Coordinator, you are responsible for coordinating and driving the handling of customer complaints for our Wood Coatings customers across EMEA. Malmö is our primary production facility within Industrial Coatings Wood, giving the role a key function in the contact between customers and the business.

You follow each case from registration and prioritization to closure, ensuring that investigations are carried out systematically within agreed timeframes. The work involves collecting and analyzing information, reviewing documentation, and working with relevant functions to determine underlying causes. Based on the results, you coordinate corrective and preventive actions, follow up to ensure they are completed, and evaluate whether they have achieved the desired effect.

In this role, you collaborate broadly with departments such as Quality, R&D, Production, Engineering, Supply Chain, and Customer Service. You also provide technical and quality-related input for customer communication and present conclusions, action plans, and status updates to relevant stakeholders.

Your main responsibilities include:

• Registering, prioritizing, and coordinating incoming customer complaints.
• Conducting root cause analysis by gathering facts, reviewing documentation, and engaging the right competencies.
• Coordinating and following up on corrective and preventive actions (CAPA).
• Analyzing trends and recurring deviations to identify long-term improvement opportunities.
• Compiling key performance indicators and reports for business leadership.
• Participating in audits, quality meetings, and business reviews.
• Ensuring that work is conducted in accordance with internal procedures and applicable quality management systems.

The position is full-time and you will be based at our site just outside Malmö. You will report to the Site Quality Manager Paint, Coatings and Resin.

Who are you?

We are looking for someone with experience in complaint handling, quality assurance, deviation investigations, or CAPA work within manufacturing industry. You have a good understanding of root cause analysis methods and continuous improvement processes, and you are accustomed to working according to established quality management systems, such as ISO 9001. An academic education in quality, natural sciences, engineering, economics, or a related field is advantageous.

To succeed, you must be able to create structure in complex issues while moving multiple activities forward across different departments. You are analytical and solution-oriented, have an eye for detail, and can transform large amounts of information into clear conclusions and concrete next steps. Since the role involves many touchpoints, you must also be communicative and confident in explaining results, building consensus, and getting others to contribute towards a common goal. You take ownership of the whole picture, meet deadlines, and work persistently until the case reaches a well-founded solution.

What can AkzoNobel offer you?

At AkzoNobel, you will be welcomed into a warm and inviting atmosphere where we work together with a focus on innovation and sustainability to achieve the goal of being a global leader in the paint industry. Diversity enriches our workplaces, and we actively work with our employees to ensure they thrive and develop. We work strategically to become a better employer, resulting in us being named one of Sweden's Career Companies 2026. We offer you an international work environment where you will take on rewarding and challenging tasks that broaden your horizons and develop you in your role. You will work with competent and like-minded colleagues who share your attitude and enthusiasm. Welcome to us!

Your application

At AkzoNobel, we are highly committed to ensuring an inclusive and respectful workplace where all our employees can be their best selves. We strive to embrace diversity, tolerance, and respect. Our recruitment process plays a major role in this journey as it lays the foundation for a diverse work environment. In our organization, all qualified applicants are treated from an equal and gender-equal perspective – regardless of ethnic origin, religion, gender, gender identity, sexual orientation, age, or disability.

Do not hesitate, take the step and submit your application today for your chance to work with us! We review applications on an ongoing basis and unfortunately do not accept applications via email.

For further information about the position, please contact Ingrid Gajmark, Quality Manager, [email protected]

For more information about the recruitment process, please contact Ami Sandberg, Talent Acquisition Partner, +46 767 810 739.