Vacant job

Why this job is for you
We are looking for a Service Designer to join our Design & Digital Experience team in Stockholm. You have several years of experience driving service design work in complex organizations and are accustomed to navigating the boundary between user needs, business goals, and technical possibilities. You want to create products and services that positively impact the future and thrive in close collaboration with designers, developers, and clients.

You appreciate the variety in client projects – from public authorities and socially critical services to industrial companies and medical technology. You are confident in leading change through design and have experience facilitating co-creation processes with various stakeholders. At the same time, you are eager to continue developing together with the team and contribute to our shared competence in service design and product development.

You will work within our Hardware & Design team, where we combine broad engineering competence with deep specialist knowledge in design and a user-centered approach to develop physical products and digital experiences all the way from concept to product and customer experience.

Responsibilities

As a Service Designer here, you are responsible for driving service design and conceptual work in complex projects and organizations – from strategic research to implementable and validated concepts. You work both hands-on and strategically, helping our clients develop services and ways of working that create value for the business, users, and society. Among other things, you will:

• Plan and lead service design and conceptual work in projects and transformation journeys.
• Identify and define user, business, and commercial goals, and map out the path to achieving them.
• Conduct qualitative research through interviews, field studies, workshops, and user testing.
• Map and develop service blueprints and user journeys.
• Facilitate co-creation, prioritization/ideation workshops, and decision-making processes with users, management, and cross-functional teams.
• Develop and test concepts and prototypes, often with a focus on digital services.
• Communicate the value of service design and drive user-centered ways of working in large organizations.
• Apply inclusive design principles and accessibility perspectives throughout the service development process.
• Translate insights into strategic service concepts that unite user needs with business and operational goals.
• Concrete, package, and present research, customer journeys, service blueprints, and strategic recommendations in a clear and engaging manner.
• Collaborate cross-functionally with designers, developers, business owners, and clients.

Qualifications

We are looking for you who thrive in complex environments where design is used as a tool for change and innovation. You are used to taking a leading role in assignments and building trust with clients and stakeholders. You have good collaboration skills and appreciate a professional and warm work environment where we support and inspire each other. In addition to your personal qualities, we see that you have:

• Several years of experience in service design within various types of complex organizations.
• Experience planning, leading, and executing service design projects that have created business and commercial value.
• Experience working in the public sector, industry, or other operations with complex flows and many stakeholders.
• Good practice in facilitating workshops and driving co-creation processes.
• Experience in qualitative research, service mapping, and strategic concept development.
• Ability to communicate and anchor decisions at both operational and strategic levels.
• Fluent in Swedish and English, both spoken and written.

An exciting journey with Knightec Group
Knightec Group is today one of Northern Europe's leading strategic partners in product and digital service development – how cool is that?

By combining engineering competence, digital expertise, and business understanding, we help our clients transform new technology into real solutions that create value. We work at the intersection of business strategy and technology development, supporting our clients throughout the entire journey – from the first ideas to development, implementation, and further development.

At Knightec Group, people with different perspectives, experiences, and specialist areas come together. Together, we create innovation that makes a real difference – for businesses, people, and society at large.

For our employees, this means great opportunities to help shape future solutions through meaningful projects at the absolute forefront of technology. Here, you will not only develop and grow in your role – you will also become part of a team where curiosity, collaboration, and the courage to challenge drive us forward.

Does it sound like the place for you? Join us on our continued journey!

Practical Information

This is a permanent position, located at our office in Stockholm, Rättarvägen 3 (Solna). Travel to our clients may occur as part of the role. Start date is as soon as possible or by agreement.

Submit your application as soon as possible, but no later than 2026-09-15. If you have any questions about the position, you are welcome to contact Paola Banegas, Talent Acquisition Partner. Please note that due to GDPR, we only accept applications via our career page.

We look forward to hearing from you!