Vacant job

Here, your career is yours. You get the opportunity to steer it in the direction you dream of, while simultaneously being involved in technological innovations that barely exist in imagination today. Innovations that we know will redraw the map of how we communicate with each other and live our connected lives in the future. Are you looking for a workplace where you can contribute to what is most important – the relationships between people? Welcome to Telenor.

We are now looking for you who want to become a Performance Manager in our team Customer Service Partner Operations.

The team you will become part of consists of specialists responsible for Telenor's customer service, which is handled by our partner, with staff in Kalmar, Cyprus, and Greece.

As a Performance Manager, you are a key player who ensures the conditions for our customer service partner to deliver on targets within sales, customer satisfaction, loyalty, and service quality.

In the role, you analyze and follow up on results, challenge trends, and identify needs for change. You drive improvements both independently and jointly with the partner. During prioritized launches and development needs, you also lead initiatives and ensure they are executed.

The role requires regular presence in Kalmar, where you are an important informal leader collaborating closely with the partner's leaders and key personnel, as well as with colleagues within Telenor's business unit in Stockholm.

You get the opportunity to contribute to building a strong, customer-focused culture with high employee engagement. Your efforts are crucial for our customers to have a secure and hassle-free experience.

We need you who are on your toes! We are looking for you who have a genuine desire to learn and develop so that we can meet customers' constantly changing needs – today and tomorrow. We believe in potential – the most important thing is your drive, adaptability, and curiosity.

You are results-oriented and use data to achieve business goals. Furthermore, you are a relationship-oriented person who is good at building strong collaborations, from the teams and leaders on the floor to stakeholders within Telenor, with the ability to balance different needs and perspectives. You have a genuine interest in developing people and a passion for creating winning teams. Experience from fast-paced environments is an advantage, as are qualities such as flexibility, lack of pretension, and a positive attitude. If you are also change-ready and like driving development – then you might be the one we are looking for!

Requirements:

• At least 2 years of experience in sales, customer service, and/or business development
• Good collaboration skills and flexibility in a high-tempo environment
• Ability to analyze results and work in a data-driven manner
• Business understanding and ability to translate insights into results
• Good communication skills in Swedish and English

Desirable experience:

• Experience in building and developing sales teams or sales functions
• Leadership experience
• University degree in a relevant field

We are better together. Here you will meet a family-like and inclusive culture, a strong shared value base, and leadership that gives you freedom and initiative. We believe in giving each other trust and freedom to act and make decisions, while being there for each other in good times and bad.

We support relationships and societies. Telenor is a societal pillar company, and here your work gets a greater purpose. We create value for millions of people every day and have a customer-centric approach where human relationships are at the center.

We make room for life. Work from home two days a week if you want, as long as your tasks allow it. The rest of the time, we create magic together at the office. Leadership based on trust and flexible working hours help you balance work and life. We are there through all phases of life and offer security packages in the form of e.g., collective agreements, occupational pension, wellness allowance, and the opportunity to tailor insurance solutions that fit you, for your needs here and now.

We invite you to an exciting career journey. Your development is at the center, and here learning is part of the culture. We allocate 40 hours per year for you to deepen your knowledge, explore new areas, and grow in your role. Through Telenor Academy and other learning initiatives, you get the tools and freedom to shape your own career. When you want to move forward, opportunities await throughout the Nordics.

Apply to us today

Do you want to take your next step in your career with us? We look forward to your application! We meet candidates continuously, so get in touch today.

If you have questions and want to know more, you are welcome to contact the recruiting manager Henrik Engman at [email protected]. Unfortunately, we cannot accept applications via email.

Good to know

We are going on vacation soon and will therefore resume the process and go through the selection when we are back in mid-August. Thank you for your understanding and we hope you have a nice summer!