Vacant job

Do you want to help create steel for a better world and become part of Ovako? For those with knowledge in materials technology and strong analytical skills, there is now an opportunity to join the competent Technical Customer Service department.

About the role

Ovako is the perfect company for you who thrives with the efficient decision-making paths of a small organization and the security of a large one. At Ovako, you can expect a fast-paced and forward-looking workplace with an open atmosphere, good camaraderie, and a highly driven organization. If you want to hear more about Ovako as a workplace and company, we recommend listening to their podcast https://www.ovako.com/sv/om-ovako/podcast-stalverket/ (https://www.ovako.com/sv/om-ovako/podcast-stalverket/)

The Technical Customer Service department assists customers and sales offices with materials technology questions. You will be welcomed into a team of five employees who possess great experience and high competence. The role is based either in Smedjebacken or Boxholm. The position involves some travel and customer visits within Europe.

What we offer

• A workplace focused on employee health, safety, and well-being
• The opportunity to work in a dynamic environment with engaged and experienced colleagues
• Continuous opportunities for professional development
• Opportunity for extra leave in addition to regular vacation

Responsibilities

• Respond to technical inquiries from sales offices and customers
• Update and archive customer specifications for various markets
• Be responsible for customer-initiated material investigations
• Analyze customer needs and suggest changes in product development projects
• Handle complaint cases and technical support
• Ensure the execution of trial orders
• Work with quality assurance through APQP and PPAP

We are looking for you who

• Have a university degree in materials technology, materials design, or are trained as a mechanical engineer, or have a materials science focus from technical physics
• Speak and write fluently in Swedish and English, as both languages are used in the work
• Have a B driver's license as travel between the locations Smedjebacken and Boxholm occurs

It is an advantage if you have

• Quality work according to ISO 9001 and IATF 16949
• Experience with APQP and PPAP
• Process or product development or work in a metallographic lab

To succeed in the role, you have the following personal qualities:

• Responsible
• Independent
• Precise
• Structured
• Curious

Other information

• Start: Immediately, subject to notice period
• Scope: Full-time, permanent
• Working hours: Office hours, weekdays
• Location: Smedjebacken or Boxholm
• Drug test and background check will be conducted before employment
• Travel within Scandinavia may occur

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so they do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.