Vacant job

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion SEK annually. These are everyone's tax funds we manage. It is a significant responsibility. Therefore, we delve into every case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency.

You will become part of a team working together towards common goals. Here, your ability to work towards goals and results, as well as drive your own work forward at a high pace, is valued.

Efficient investigations and professional customer contact

As an insurance investigator, you are a state employee tasked with investigating so that the right person receives the right compensation at the right time. When working with care allowances, you contact parents who have children needing special care due to illness or disability. In your work regarding additional cost compensation, you contact individuals who may need help with extra costs for daily living due to disability. In your work, you make assessments through qualified investigations and analysis of materials, primarily medical certificates. You then present proposals for decisions made by specially appointed decision-makers. Contact with individuals is made via phone and in writing. You gather information and collaborate with, among others, healthcare and the municipality. As an insurance investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you working with us have a high level of security awareness.

This is a job for you who want to take responsibility.

We are looking for you who

• have a university degree or experiences and qualifications that can be assessed as equivalent
• are secure and trustworthy, even in stressful situations
• collaborate effectively with others to achieve common goals
• act on your own initiative and take responsibility to achieve good results
• have a systematic and meticulous working method
• can understand and analyze complex issues
• have good communication skills, both oral and written
• have good computer skills as a work tool.

It is an advantage if you

• have worked with investigations and made decisions affecting individuals
• have experience working towards set goals with good results
• have experience in efficient investigation work with good quality and service
• have experience documenting during ongoing phone calls
• have good knowledge of how to professionally meet people in different life situations.

We place great emphasis on your personal qualities.

Other

Several positions, permanent, full-time, with start date as agreed. Probationary period may apply. Some positions with us involve participation in security-sensitive operations. To be employed in such a position, a security clearance according to the Security Protection Act (2018:585) is required.

In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the job allows. In this recruitment, work psychological tests may be used as part of the selection process. Location: Västerås.

Recruitment seminars will be held on August 11 from 16:30-17:30 and on August 12 from 12:00-13:00 for candidates who proceed in the recruitment process.

Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss (https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss)

Contact Persons

Manager: Jessica Berglund, 010-119 20 67 (for questions about the position). HR Specialist: Jenny Fredriksson, [email protected], 010-113 71 07 (for questions about the recruitment process). Union Rep (ST): Malin Asplund, 010-116 10 43, Saco-S: Week 28 Disa Thorsvad, 010-112 52 46, Week 29-32 Mikael Ryberg, 010-119 77 69, Seko: Eliza Grundström, 010-115 34 02 and Johanna Grundström 010-115 30 44.

Application

Apply no later than August 2, 2026. When applying, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates in connection with your application.

If you have protected personal data or no access to Bank-ID, call the HR specialist named in the advertisement, and you will receive help submitting your application.

In everything we do, we act based on the principle of the equal value of all people, legal certainty, and good service.