Vacant job

Turn customer needs into smart solutions for future outdoor lighting.

As a Customer Solutions Engineer at Capelon, you play a key role in translating customer needs into practical and value-creating solutions within smart outdoor lighting.

You are responsible for driving and coordinating activities in customer engagement, from needs analysis and solution design to implementation, follow-up, and optimization. The role combines customer dialogue, technology, and operational responsibility, involving close collaboration with customers, internal specialist functions, and external partners.

By understanding both the customers' business operations and the technical possibilities available, you help customers get the maximum benefit from their facilities and systems. You act as the link between needs and solutions, ensuring that activities are driven forward, implemented, and followed up in a structured manner.

The role also involves identifying new needs, challenges, and opportunities among customers. When the market demands features, services, or solutions that do not currently exist, you contribute valuable insights and data to the continued development of our offering.

This is a role for you who enjoy combining problem-solving, customer dialogue, and coordination with a high degree of personal responsibility and a focus on results.

In this role, you will:

• Identify and analyze customer needs and develop solution proposals that create business value.
• Drive and coordinate activities within customer projects and engagements.
• Participate in customer meetings and workshops to understand business needs, challenges, and goals.
• Ensure that solutions are implemented, followed up, and function according to agreed requirements and expectations.
• Work with our system platforms for monitoring, analysis, follow-up, and optimization.
• Coordinate internal and external resources to ensure efficient deliveries.
• Provide support and advice to customers, partners, and colleagues on technical and business-related matters.
• Identify improvement opportunities and contribute insights that strengthen our offering over time.

We believe you are an engaged, structured, and solution-oriented person who thrives working closely with customers while coordinating activities between multiple stakeholders.

You have the ability to see the big picture, create structure, and drive issues forward. At the same time, you are curious, receptive, and have a natural ability to build trust and long-term relationships.

You likely have experience from a technical or operational role where you have worked closely with customers, projects, service deliveries, or installations. You are comfortable in the interface between business and technology and have the ability to translate needs into concrete activities and solutions.

We would like you to have:

• Experience from electrical installation, technical infrastructure, or related areas.
• Good understanding of electrical installations.
• Ability to read and understand technical documentation and electrical diagrams.
• Experience working in digital systems and platforms.
• A strong customer focus and good communication skills.
• Good proficiency in Swedish and English.
• Valid driver's license (Category B).

It is an advantage if you have experience with:

• Outdoor or street lighting.
• Lighting control systems, e.g., DALI.
• Smart lighting solutions, IoT, or connected infrastructure.
• Project management or project coordination.
• Customer-facing roles in technical environments.
• Collaboration with contractors and installation partners.

What we offer:

Here you have the opportunity to work in a future-oriented industry where technology, sustainability, and societal benefit meet.

We offer a varied and developmental role with significant personal responsibility, where you combine customer dialogue, problem-solving, and solution design in practice. You become part of an engaged team with high competence, close collaboration, and short decision-making paths.

Here you have the opportunity to influence, develop, and contribute to solutions that help our customers create smarter, more efficient, and more sustainable urban environments.

Practical Information

• Location: Kungens Kurva, Stockholm.
• Employment: Full-time, permanent.
• Customer meetings and site visits occur as needed within the framework of projects and customer engagements.
• Valid driver's license (Category B) is required.

Does this sound like a role for you? Please submit your application by September 13th. Selection and interviews are conducted on an ongoing basis, so don't wait to apply.

About Capelon

Capelon started as a small Swedish pioneer in smart street lighting. With a small team and an open, scalable IoT platform, the company has helped municipalities save energy, optimize operations, and create safer public environments. Today, Capelon is a leading provider of connected lighting in Sweden with more than 80 municipalities as customers and installations also outside of Sweden.

Fagerhult Group acquired Capelon in 2025 with the goal of combining this innovative strength with Fagerhult's international reach and sustainability agenda. Fagerhult Group aims to be climate neutral according to science-based targets by 2045, with interim targets to reduce emissions in Scope 1 and 2 by 70 percent and Scope 3 by 30 percent by 2030.

The smart lighting portfolio, with Capelon as a central part, is crucial for achieving these goals.

About Fagerhult Group

Fagerhult Group was founded in 1945 and is today one of Europe's leading lighting companies with approximately 4,000 employees in 27 countries and a turnover of 8,305 MSEK in 2024.

Fagerhult Group is listed on Nasdaq Stockholm.