Vacant job

Are you a structured and solution-oriented person with an interest in product matters? Do you have experience in administrative roles and thrive in a broad role with many contact surfaces? Do you want to work in a well-run, market-leading company with a focus on high quality? Then this might be the role for you!

About Smedbo

Smedbo is a prestigious Swedish company with a leading position in bathroom accessories. The portfolio also includes Beslagsboden, a brand focused on decorative fittings and door handles. The ambition is to deliver high-quality products and create long-term customer relationships through professionalism and service. The company has a strong presence in several markets, and the headquarters are located in North-Western Scania.

Your role with us

As a Product Assistant responsible for claims handling, you play a key role in our product department. The main focus is on ensuring efficient, structured, and professional handling of claims cases, as well as supporting the organization with product-related questions.

You work closely with both internal functions and external contacts and suppliers, and contribute to developing and improving our working methods and processes in this area.

To assess cases correctly and ensure they are handled according to current safety requirements and standards, it is an advantage if you have knowledge of taps and showers, as well as an understanding of how mixers and shower systems are constructed and function. It is also meritorious if you have basic electrical knowledge, especially related to products with electrical functions such as mirrors and towel warmers.

The position is based in Helsingborg and reports to the Design and Development Manager.

Responsibilities

• Communication with internal departments and suppliers regarding claims cases
• Administrative tasks related to the product department
• Support to product managers in their daily work
• Conducting merchandise checks and quality assessments
• Documentation and follow-up of cases and processes

Who are we looking for?

You have a technical high school education, and perhaps further studies in a technical program with a focus on, for example, product development, plumbing, or electrical engineering. Alternatively, you have built up equivalent competence through work experience and personal technical interest.

To succeed in the role, you have experience with one or more CAD programs and can quickly get up to speed and work in SolidWorks, which is our primary tool. We also see that you are accustomed to reading product sheets and technical documentation. Previous experience with claims handling, product support, or technical customer service is highly meritorious. Knowledge of CE marking and relevant regulations is also a plus.

You are structured, meticulous, and have a good ability to prioritize and solve problems efficiently. You express yourself fluently in both spoken and written Swedish and English and have very good communication skills in both languages. You feel confident in dialogue with both internal and external parties, and as a person, you are service-oriented, responsible, and contribute energy and engagement to the team.

What can we offer you?

You are offered a varied and developmental role in a dynamic product department where you have the opportunity to influence and improve processes. You will become part of an engaged team with a pleasant work climate where collaboration and quality are in focus.

Does this sound interesting?

In this recruitment, we collaborate with Jefferson Wells. If you have any questions, you are welcome to contact Magnus Hallberg, recruitment consultant at Jefferson Wells.

Email: [email protected]

Phone: 070-377 46 18

We look forward to receiving your application!