Vacant job

Do you want to work as a Damage Assessor/Customer Receptionist in a secure and forward-looking workshop chain? Werksta Kungälv is now looking for an engaged and service-oriented person who wants to contribute to efficient workflows, high customer satisfaction, and a good team climate. With us, you become part of a workshop that values quality, safety, and continuous development.

Damage Assessment and Customer Reception at Werksta Kungälv – Customer Focus and Quality at the Center

As a Damage Assessor/Customer Receptionist at Werksta Kungälv, you are responsible for receiving damaged vehicles, assessing and calculating the cost of repairs, and maintaining customer contact throughout the entire process. You collaborate closely with bodywork technicians, painters, and service advisors to ensure a smooth and quality-assured repair process, contributing to a safe and clear customer experience.

Job Responsibilities – Customer Contact, Damage Assessment, and Administration

• Receive customers and take in vehicles for damage reporting and inspection
• Perform damage inspections and cost calculations according to current procedures and insurance company requirements
• Communicate clearly with customers regarding the extent of damage, timelines, and costs
• Collaborate with the workshop's technicians to ensure correct actions and delivery times
• Document damages, work orders, and spare parts needs in the workshop system
• Handle contacts with insurance companies and prepare necessary documentation for compensation
• Follow the company's health and safety procedures and contribute to order and structure in customer reception

Requirements & Desired Qualifications

• Experience or education in damage handling, the vehicle damage industry, or equivalent
• Good understanding of vehicle repairs and spare parts management
• Experience with cost calculation and workshop systems is an advantage
• Customer-focused, communicative, and service-oriented
• Structured, meticulous, and solution-oriented
• Category B driver's license is an advantage
• Swedish language skills (spoken and written) are required

Personal Attributes

• Empathetic and attentive in customer interactions
• Ability to prioritize and handle multiple cases simultaneously
• Team-oriented and contributes to a positive work environment

What We Offer

• Secure employment with collective agreements and competitive salary
• Modern workshop environment focused on health and safety and quality
• Opportunities for internal training and development within damage handling
• An inclusive and gender-equal workplace where diversity is valued
• Strong team, good cohesion, and wellness benefits

Employment Type & Application

The position is a permanent employment with a probationary period as agreed, full-time. Start date as agreed. Submit your application today — selections are made continuously, and the position may be filled before the application deadline. More information and career opportunities can be found on our career page.

About Werksta

Werksta is Sweden's leading independent damage repair workshop chain. We deliver high customer service, sustainable solutions, and work towards a safe, developmental work environment where quality and collaboration are at the center.