Vacant job

We think home electronics are fantastic. That's why we want to bring more joy, relaxation, and productivity to everyday life for more people! We make gadgets accessible to everyone as simply, cheaply, and sustainably as possible. To succeed, our amazing employees are, of course, the most important asset we have.

Are you in?

About the role

At NetOnNet, it's not just a job – it's an opportunity to build strong bonds with our customers. In our Customer Care department, we are the heart of direct communication with our customers. By handling questions and feedback via email, phone, chat, and other channels, we ensure that every customer receives the support they need, on their terms.

As part of this fantastic team, you will help shape the customer experience. We are the company's face to the outside world and the voice of the customers within the organization – and your role is crucial to us.

Our team spirit is something special. We work every day to create an atmosphere where everyone feels at home and appreciated in their roles.

We want you to wake up with a smile, ready to face the day together with us. And when you go home, you should take the positive energy from your work with you.

Our goal is to provide our customers with a holistic experience throughout their entire journey with us. That's why we have not only Customer Care, but also specialists who focus on different areas to ensure that every customer gets the best help and that you as an employee can develop within the areas you are passionate about.

We are looking for someone who is flexible, goal-oriented, and loves providing service and support. Your attitude should be "how can I help you?" and we always strive to improve our service by learning and seeing things from the customer's perspective.

Handling all common tasks in customer service, including:

• Product advice
• Delivery inquiries
• Service and complaint cases
• Administrative tasks

We measure our performance with statistics against both daily and monthly goals, which are reported continuously and followed up by the Head of Customer Care.

Who are you? We are looking for someone with at least a high school education and previous experience in customer service, either from retail or phone-based service. If you have experience from the home electronics industry and a passionate interest in today's technology and its development, that's a bonus!

In terms of personality, you are outgoing and easily build connections with people. You take initiative and contribute to a positive atmosphere in the department. Order and structure are important to you, and you are meticulous and systematic in your work. Furthermore, integrity and a sense of responsibility are central to you, and you spread positivity and helpfulness around you. Being service-oriented is a given, and you are passionate about helping customers and improving their experience.

You need to have good computer skills and be able to handle the Office suite. Additionally, we expect you to have excellent language skills in both Swedish and English. If you have experience with the business system IFS, we see it as an extra merit.

This is us! NetOnNet's work is characterized by four value words - #simple, #curious, #together and #action-oriented - these are our guiding stars in everyday life. For us, diversity and inclusion are also important; we strive for broad diversity at NetOnNet, partly because we should reflect society at large, and partly because diversity enriches the organization with important insights that provide increased understanding of the company's ever-growing customer base.

Become part of our team! Do you, like us, think the job sounds exciting? Don't wait to send in your application – do it today! We read the applications and make selections on an ongoing basis.

We only accept applications via our recruitment tool. If you have references, we ask you not to include them directly in the application, but to leave them available upon later request.