Vacant job

Do you want to be a valuable part of the critical infrastructure supporting communities across Europe? Are you looking for a role where you can help set the direction and contribute to shaping our company? Then the role of Claims Manager might be your next opportunity!

Be part of the movement – and play your part.

About the Role

As a Claims Manager at DFDS, you will hold a key role within our Logistics Division in Sweden. You will be responsible for leading and developing the handling of damage and claim cases, with a focus on structure, quality, cost control, and commercial awareness.

The role combines operational responsibility with development and improvement work. This means that you will handle claims and damage cases yourself while simultaneously working on developing processes, improving follow-ups, and creating efficient and sustainable claims management for the business.

You will have many contact points and collaborate closely with operations, finance, contract managers, suppliers, carriers, and insurance partners. In the long term, there is also an opportunity to further develop the function and lead a small team.

Examples of responsibilities:

• Responsible for and developing DFDS handling of claims and damage cases
• Handle and follow up on transport and cargo damage
• Ensure cost-effective and commercially sound damage management
• Develop processes, working methods, analysis, and reporting
• Drive damage prevention work and risk management
• Collaborate with operations, suppliers, and insurance partners

About You

We believe that the strongest teams are built on diversity and inclusion. Different opinions, competencies, and personalities highlight the best in all of us.

To succeed in the role, we believe you have experience in claims, damage, or complaint handling, preferably within transport, logistics, insurance, or related industries. You have a commercial mindset, enjoy making decisions, and are motivated by creating structure, driving improvements, and developing working methods.

We also believe that you:

• have experience in claims or damage handling, preferably within transport or logistics
• are business-driven and confident in making decisions based on risk, cost, and business benefit
• have the ability to see both the details and the big picture
• thrive in a role with many contact points and a high pace
• are proactive and motivated by developing, improving, and creating results
• communicate well and build trusting relationships, both internally and externally

Leadership experience is an advantage, but most importantly, you have the drive and ambition to take responsibility, create structure, and contribute to the long-term development of the function.

Working at DFDS

Our ambition is to change the industry's direction by becoming both greener and more digital. We offer you the opportunity to become part of our team and make a difference together with us.

At DFDS, our employees mean everything to us, and with us, you can be yourself. Our ambition is to be an attractive workplace for everyone, offering challenges and opportunities for development and change. We appreciate and enable creative ideas and engagement, seeing it as a prerequisite for DFDS's success and for employee development.

Join the movement and grow with us.

Does this sound interesting? Apply now!

In this recruitment, we collaborate with DFDS's internal recruitment and staffing agency, DFDS Professionals. If you want to become part of our team, please submit your application as soon as possible, but no later than August 31, 2026, as selection and interviews will take place on an ongoing basis.

Please note that employment at DFDS involves undergoing a background check.

For questions about the position, you are welcome to contact Rebecka at [email protected].

We look forward to receiving your application!