Vacant job

Job ID: 5256

To our office in Norrtälje, we are now looking for a Service Advisor who can be part of our wonderful team. Do you want to contribute to our customers' future plans through first-class service that simplifies their daily lives? We look forward to meeting you, someone who thrives in a team environment where we help each other achieve success and create positive customer experiences. With your commitment and passion for exceeding customer expectations, you will contribute to building the relationship bank of the future.

About the team

Welcome to Nordea Norrtälje – a wonderful team characterized by a strong winning culture focused on results, where we help each other succeed and strive to deliver Sweden's best customer experience and advice. With your commitment and passion for exceeding customer expectations, you will contribute to creating the relationship bank of the future, where we meet customers digitally in new channels, wherever and whenever it suits them.

Collaboration. Ownership. Passion. Courage. These are values that guide how we work and make decisions – and which we believe you share.

About the role

As a Service Advisor, you are often the customer's first point of contact, playing a key role in creating positive customer experiences, facilitating the customer journey, and identifying business opportunities. You provide first-class service, tips, and advice regarding the bank's services, products, and channels. You meet customers both digitally and in person.

Your focus areas will include:

• Working together with your colleagues to ensure high accessibility, trust, and customer satisfaction, with a focus on resolving the customer's issue immediately.
• Using a proactive approach to identify sales and service opportunities during customer interactions, and ensuring that the customer meets with a Private Banker or Business Banker if needed to contribute to long-term customer relationships.
• Actively ensuring that customers are offered our various services, products, and channels based on their needs.

This is a fixed-term position for approximately 12 months. The role is based on-site in Norrtälje.

Who you are

You:

• Have the ability to put yourself in the customer's situation and have a natural aptitude for establishing contact in meetings with both customers and colleagues.
• Are motivated by working result-oriented, skillfully connecting customer needs with our products and services.
• Actively work on developing your own competencies and sharing knowledge with colleagues, contributing to an open and positive climate.
• Embrace new technology that you use in the digital meeting with the customer.
• Have good knowledge of English and Swedish, both spoken and written.
• Have a completed and approved upper secondary education.

What we offer

People come here when they want to get somewhere. For some, it is to take their career to the next level. For others, it is to break new ground within their area of expertise – in other words, you will always move forward with us.

Our culture promotes results and growth, and we offer various opportunities to develop and learn from skilled colleagues with different backgrounds in a vibrant work environment.

Diversity and inclusion are natural parts of our daily work. We know that an inclusive workplace is sustainable. We truly believe that our different backgrounds, experiences, traits, and personalities make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community. An example of this is that we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and becoming better.

If this sounds like you, do not hesitate to get in touch!

Next steps

Submit your application by 24/07/2026. For more information, you are welcome to contact Mikael Lindahl via [email protected]. Please note that we do not accept applications via email.

We enable dreams and aspirations for a greater good.

We build relationships. We put a personal touch on everything we do – whether we are advising our customers, collaborating with colleagues, or meeting candidates looking for a job with us.

We learn and develop. We are proud to be experts and think forward. We use our expertise to meet our customers' needs, from the simplest to the most complex. We have a growth mindset in our work, which allows us to focus on a broader perspective in our daily challenges.

We lead change. We take responsibility and are aware of the consequences of our decisions, both for our customers and for our local and global society. Given our responsibility to current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies, and our values are deeply rooted in these open, progressive, and cooperative societies. Nordea is one of the largest employers in the Nordics, Poland, and Estonia, and with us, you have excellent opportunities to learn, develop, and move forward.

For union information, contact [email protected] or [email protected].