IT Department

The Management Office of Region Uppsala is part of Region Uppsala, one of the largest employers in Uppsala County. The Management Office is led by the Regional Director and consists of approximately one thousand employees. With a governing, supportive, and coordinating role, the Management Office is tasked with supporting the political leadership and administrations to ensure that political guidelines are implemented across the region's various operations. In this way, Region Uppsala can fulfill its role both regionally and nationally.

Do you want to develop and contribute to the growth of Region Uppsala? We welcome you to join us!

Our Operations

IT support is currently a vital part of Region Uppsala's operations. Within the IT Department, you will become a colleague to over 190 dedicated employees whose skills span the entire lifecycle of a system. The position is located in Uppsala within the IT Support unit. Here, you will have the opportunity to develop in an organization that values competence, initiative, and collaboration.

Your Role

As an IT Coordinator in the Service Desk, you will be the users' first point of contact with IT support. You will work to provide professional, efficient, and service-oriented support in a broad and complex IT environment, where you solve problems and contribute to a positive user experience.

You will primarily be responsible for:

Receiving and handling cases via phone, email, and the support portal
General IT support, installations, troubleshooting, and resolving IT-related issues remotely
Providing pedagogical, professional, and service-oriented support to users
Ensuring good documentation in the case management system
Following established processes according to ITIL (incident and request)
Following up and providing feedback on cases with users
Contributing to the development of working methods, quality, and user support

Your Qualifications

Relevant IT education or equivalent experience
Very good ability to express yourself in Swedish and English, both verbally and in writing

Basic knowledge in:

Windows
Troubleshooting clients and peripheral equipment
Office, email, and common user services

Meritorious:

Experience working in a service desk or technical support
Experience with ITIL-based working methods
Experience with client management (Windows)
Experience with Microsoft 365
Experience troubleshooting in large or complex IT environments
Experience creating guides or support materials
Experience as an incident manager or problem manager

Your Competencies

We place great emphasis on personal suitability and are looking for someone who is service-oriented, solution-focused, and has a good ability to work structured even at a high pace. You are pedagogical and communicative, easy to collaborate with, and take responsibility for both your own tasks and the collective result. We also appreciate that you are curious and have a desire to develop together with us.

We Offer

We offer a permanent full-time position. On-call duties may be included. Start date is by agreement. Selection takes place after the application deadline.

Here you will receive benefits that make a difference; read about the benefits here (https://regionuppsala.se/formaner/ (https://regionuppsala.se/formaner/)).

Want to know more?

Contact Jenny Bergström, Group Manager, [email protected]

Union Representatives
Vision – [email protected]
SACO - Örjan Olsmats, 018-611 00 00 (switchboard)
Other unions can be reached via Region Uppsala's switchboard at 018-611 00 00.

Do you want to work with us?
Please submit your application via the link below.

Read about employment terms and salary setting within Region Uppsala here: Become our new colleague (https://regionuppsala.se/jobb-och-utbildning/bli-var-nya-kollega/ (https://regionuppsala.se/jobb-och-utbildning/bli-var-nya-kollega/))

Region Uppsala values the qualities that equal gender distribution and diversity bring to the operations and welcomes applicants of all genders and with different backgrounds, abilities, and life experiences.

Region Uppsala assigns all permanent staff for wartime service based on the needs of the total defense. This entails no obligations for the individual employee in peacetime but is solely a planning measure.

Before making a decision on employment, checks of suspicion and criminal records will be conducted for all job seekers who, in the applied position, may work within psychiatric care, habilitation, care for children and youth, or involuntary care for addicts, areas covered by optional record extracts. This thus applies to all who will work close to patients, even if the tasks at present are not intended to mainly involve work with the aforementioned patient groups.

This recruitment is conducted entirely through Region Uppsala, and we decline phone calls from recruitment agencies and advertising sales.