Vacant job

Asta Agency collaborates with a Nordic technology partner, a service-oriented company that prioritizes the customer experience. Through high competence, engagement, and a solution-oriented approach, the company has established itself as a respected player in its field. Here, you will become part of a team that values collaboration, quality, and continuous development.

We at Asta Agency are partnering with the company in this recruitment process. This is a consulting assignment with the possibility of employment with the client. You will initially be employed by Asta Agency and work as a consultant at the client's site.

As a Support Technician, you will become part of a cohesive team. Here, you will work closely with experienced colleagues and leaders in an open, flat hierarchy culture with a strong sense of teamwork. The role is dynamic and varied, as you are expected to provide support in areas such as Office 365, MS Office, Windows, Windows Server, networking, firewalls, WiFi, security, backup, Active Directory, and Mac for the client's business.

Responsibilities:

• Provide quality support via phone, email, and chat for end-users at the client.

• Deliver solutions for cases involving technical questions or issues.

• Troubleshoot and resolve technical problems using remote control and automation tools.

• Participate in improvement processes for incident, change, and problem management.

We are looking for someone with a genuine interest in delivering high-quality service. To thrive and succeed in this role, we believe you have a strong customer focus and always strive to create a positive experience for every customer. You are driven by achieving set goals and see continuous development as a natural part of your work. Working towards clear goals, both independently and together with colleagues, motivates you.

As a person, you are part of a team that acts with integrity, responsibility, and reliability. You are flexible and adapt easily to new situations and varying tasks. You thrive in a changing environment where you have the opportunity to develop and learn new things. Furthermore, you are communicative, team-oriented, and contribute with positive engagement to the team. You have a solution-oriented approach and are skilled at analyzing challenges and finding effective and sustainable solutions.

Additionally, we would like you to:

• Have at least one year of experience in either technical support or customer service.

• Demonstrate strong motivation and interest in developing within IT and working with larger customers.

• Have a strong customer focus, be service-oriented, strongly solution-focused, social, and have a positive attitude.

• Be fluent in both Swedish and English.

• Start: August

• Location: Stockholm

• Scope: Full-time

• Salary: According to agreement

We apply rolling selection in this process, which means the position may be filled before the application deadline. We therefore recommend that you apply as soon as possible!

If you have questions or concerns regarding Asta Agency's recruitment process, do not hesitate to contact [email protected].

Asta Agency is a recruitment and staffing company that helps companies find the right professionals throughout Sweden, with a focus on Stockholm, Gothenburg, and Malmö. We recruit and lease specialists and generalists within sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term perspective, and smart solutions, we support both companies and candidates in their next step.

Read more about how we work with recruitment, staffing, and contract recruitment at astaagency.se.