Vacant job

Do you want to combine your studies with an exciting part-time job? With our client, you get the chance to work with well-known outdoor brands where customer experience and product knowledge are at the center.

About the role

As a Customer Service Representative, you will become an important part of a small, close-knit team. You will support customers throughout the entire purchase journey and ensure that their questions regarding orders and products are answered with high quality and accuracy.

What we offer

A flexible position that fits perfectly for students, with the possibility of extra work during intensive periods such as Black Week and the Christmas trade in a flat hierarchy and developing environment.

Responsibilities

The role involves independently driving and resolving customer cases digitally with a focus on fast and personal service in all parts of e-commerce, from purchase to delivery and returns.

• Handle customer cases via case management systems and digital channels
• Answer questions regarding order flows and delivery status
• Guide customers on matters concerning payment services and invoicing
• Handle complaints and return cases efficiently
• Suggest and contribute to the development of internal processes and solutions

We are looking for someone who

• Has good knowledge of Swedish
• Can communicate accurately and effectively in writing and has experience in this
• Has good technical understanding and can quickly get up to speed with new systems
• Has experience from service, preferably from customer service
• Has good structure and is used to handling many cases in parallel
• Has experience with case management in digital environments

It is an advantage if you have

• An interest in outdoor activities
• Experience working in any of the case management systems Dixa, Imbox, or Zendesk
• Previous experience from e-commerce logistics or warehouse management systems

To succeed in the role, you have the following personal qualities:

• Have drive and "get things done" in the case flow
• Are thorough but also efficient in high volume
• Dare to question and contribute with improvement suggestions
• Have an interest in the development of processes and working methods

Our recruitment process

This recruitment process is handled by Academic Work, and our client's wish is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use a cover letter as a selection method, so it does not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant need another main occupation of at least 50%. Examples of this are studies, another employment, self-employment, parental leave, or similar.