Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we mean a secure partner who offers exciting assignments, personal development, and close contact with our advisors. We ensure that you get the right assignment for your skills and ambitions – always with the human being at the center.

For our customers, it means that we are a reliable supplier that can quickly match the right competence with the right need. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Are you a technically skilled person who loves helping others? Do you thrive on solving problems and providing support? Then you might be the 1st Line Technician we are looking for for an assignment with our client in Borås.

As a consultant at Eccera, you get a secure employment and gather valuable work experience on assignments with our clients in the Gothenburg area. Your consulting manager supports you in your development where you continuously fill up with new experiences and knowledge. An excellent opportunity to make a career.

Your responsibilities

As a 1st Line Technician, you are the face outward and the first contact for customers who need technical support. You will handle incoming support cases via phone, email, and case management systems, troubleshoot and solve technical problems, and guide customers through solutions. Furthermore, you will document and categorize cases for further analysis and follow-up, as well as escalate complex problems to 2nd and 3rd line when needed.

In addition to this, you will monitor systems and networks to detect and rectify problems proactively, maintain and update customer user data, provide support during installation and configuration of software and hardware, and train and inform customers about the use of different systems and tools.

Your profile

Our consultants are driven by being responsible, solution-oriented, and customer-oriented. They are also strongly interested in the customer's various needs, both now and in the future, and in continuously developing their knowledge and skills to be able to offer the best possible service to our customers.

In addition to the above, you also have knowledge in one of the following:

• At least 6 months of experience in a service desk
• Windows, macOS, or Linux
• ServiceNow, Zendesk, or Jira
• TeamViewer, AnyDesk, or Remote Desktop
• AD management
• M365 and basic network technology

Does this sound like you? Send in your application today!

What we offer

At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications within the latest technology. We place great value on our employees continuously continuing to develop. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence to the right assignment as you advance.