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- Hiring 1st Line Support Technician for Consulting Role
Hiring 1st Line Support Technician for Consulting Role
Gigstep ABSkåne län, Malmö
Previous experience is desired
180 days left
to apply for the job
Do you have a strong interest in IT and enjoy helping people? Would you like to gain valuable experience in a role where no two days are alike? Then this could be the next step for you.
About the roleAs a 1st Line Support Technician, you are the first point of contact for users needing technical assistance. You handle incoming tickets via phone, email, and chat, assisting with everything from basic support queries to troubleshooting and problem-solving.
You will become an integral part of the support team, where service, communication, and meticulous documentation are key priorities.
We believe youHave a high school or post-secondary education in IT, or equivalent experience
Perhaps have completed a University College (YH) program and a work-integrated learning period (LIA)
Speak and write Swedish and English fluently
Have basic knowledge in:
Active Directory
Networking (DHCP/DNS, TCP/IP)
ServiceNow or similar ticketing systems
Troubleshooting in Windows environments
Have experience with Windows, and experience with Linux is a plus
Employment as a consultant via Gigstep
Opportunities to develop and broaden your technical skills
Supportive colleagues and close contact with Gigstep
We conduct ongoing recruitment, so submit your application today. We look forward to hearing from you!
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