Vacant job

University of Borås offers more than just a job – here you are part of influencing and contributing to development. We want you to feel good both at and outside work. Therefore, we offer among other things flexible working hours, a generous holiday agreement, and good conditions for parental leave. There are also opportunities for competence development through international exchanges with other higher education institutions and organizations. With our central location, you are close to the city's offerings and have good commuting options.

Welcome to us at the IT department – part of the University's Business Support. We are now looking for you who are curious, interested in technology, and want to be part of starting and developing the University's new service center, which will open in 2027.

Your responsibilities

Here, you will staff and develop our IT support and our upcoming Service Center. The role also includes being the functional manager for IT support. As the functional manager, you lead the daily work while simultaneously being a colleague in the team. In your role as a support technician, you work daily with user support and IT support.

You will:

• lead and distribute daily work
• drive the development of methods and processes within the area
• work on continuous improvement of routines and processes to support a functioning service
• take responsibility for developing the support operations by proposing and implementing improvements
• document, update/maintain, and publish support documentation
• staff our IT support and receive, resolve, prioritize, and drive support cases

Your qualifications

The position requires a bachelor's degree in the field or other post-secondary education in the field. Education can be replaced by long and substantial work experience that the employer considers relevant for the position. Furthermore, good knowledge of Swedish and English, both spoken and written, is required. You must have documented experience as a team leader, supervisor, functional manager, or other leadership position deemed relevant for the tasks. Additionally, you should have good knowledge of technology relevant to the tasks.

Great importance will be attached to personal suitability. You must have the ability to create structure and clarity in the work and ensure a consistent working method in the team. You are service-oriented with good communication skills and can work both independently and collaboratively.

Merits:

• Experience of working within IT
• Experience of working in case management systems
• Experience and knowledge of support in Microsoft 365

Your employment

Type of employment: Permanent. A six-month probationary period may apply.

Scope: 100%

Start date: As soon as possible.

Location: Borås.

Reference number: PA2026/94

How to apply

We welcome your complete application, including the reference number and attachments, via our recruitment system by July 31st.

Apply here (https://www.hb.se/om-hogskolan/jobba-hos-oss/sa-har-soker-du-jobb-hos-oss/)

The University of Borås encourages applications from people with diverse backgrounds, experiences, and perspectives as this enriches and strengthens our operations. We strive for a balanced gender distribution among employees and value diversity in our operations.

Want to know more?

Interviews are planned to be held during August.

The University of Borås is a government agency, which means you receive special benefits, generous holidays, and a favorable occupational pension.

Read more about benefits (https://www.hb.se/om-hogskolan/jobba-hos-oss/formaner/)

Read more about us (https://www.hb.se/om-hogskolan/jobba-hos-oss/)

Contact the persons below if you want to know more. During holiday periods, our availability may be somewhat limited.

The recruiting manager is Nicklas Hardman, mobile: 0708-174691, email: [email protected] (mailto:[email protected])

Union questions are answered by: Saco-S: Matilda Johansson, 033-435 40 00. OFR/S: reached via email: [email protected] (mailto:[email protected]). We decline all direct contact with staffing and recruitment agencies as well as sellers of recruitment advertisements.