Vacant job

We are looking for a Global Service Desk Specialist - Swedish/Spanish/English to provide IT support for users' IT environments remotely via phone/web chat and/or using remote assistance tools for a global company based in Lund.

Start date is in September 2026, initially a 12-month fixed-term contract with the possibility of extension thereafter.

You will use your knowledge to improve business processes by analyzing the company's needs and implementing solutions. Some of your responsibilities may include: Defining technical architecture, training team members, monitoring and testing implemented tools, and solving complex situations.

Responsibilities:

• Resolve tickets within SLA and quality targets

• Follow ITIL processes (Incident, Request, Problem Management)

• Participate in continuous improvement and shift-left initiatives

• Act as the technical support escalation point within GSD

• Ensure high end-user satisfaction and effective communication

Language Skills (Mandatory):

• Swedish: Excellent spoken and written

• English: Excellent spoken and written

• Spanish: Excellent spoken and written

Technical Skills (Enhanced - More Technical Profile):

• Strong hands-on experience in the Microsoft ecosystem (Windows 10/11, O365, Teams, OneDrive, Exchange)

• Experience with Active Directory (user/account management, permissions)

• Knowledge of Azure AD / Entra ID basics

• Understanding of network fundamentals (VPN, DNS, connectivity troubleshooting)

• Experience with ITSM tools (preferably ServiceNow)

• Ability to perform advanced troubleshooting via remote tools

• Basic understanding of endpoint management tools (Intune/SCCM)

• Experience with hardware and device troubleshooting

• Knowledge of SAP Systems

Support Skills:

• Provide support via phone, chat, and remote tools

• Strong troubleshooting and analytical skills

• Ability to handle technical escalations independently

• Experience working in a global support environment

Personal Skills:

• Strong ownership and accountability

• Ability to work under pressure in high-volume environments

• Structured and organized way of working

• Strong stakeholder communication skills

• Team player with a proactive mindset

This is a full-time consultant position in Lund through Incluso. Start is in September 2026, initially a 12-month fixed-term contract. This role is 100% onsite in Lund.

Please submit your CV as soon as possible as we will review applications on an ongoing basis.

For more information about this role, please contact Marianne Nilsson, recruiter at Incluso.