Vacant job

A job with room for guidance and growth!

Do you want to make a difference from the very first conversation? As a Municipal Guide in our Customer Center, you are a vital part of the municipality's service, helping residents and businesses find their way. We are looking for experienced casual staff who want to strengthen our team when needs arise. We are not just building a customer center – we are building the municipality's premier service function.

Welcome to us!

We are looking for you who want to work extra when needed – perhaps you are a retiree, part-time employed, a student, or have another main occupation and wish to continue using your skills.

The Customer Center is the municipality's consolidated service function and the natural entry point for residents, businesses, and visitors. Through broad competence, high accessibility, and close collaboration with the business unit and other operations, we strive to resolve as many inquiries as possible at first contact. When specialist competence is required, we take responsibility for safe, efficient, and cohesive guidance through the municipality. In this way, we contribute to both easier contact with the municipality and a stronger business climate.

The Municipal Executive Office supports three boards: the Municipal Executive Board, the Building and Environment Board, and the Community Planning Board. The administration employs approximately 135 staff and is divided into the central office area, the building and environment area, and the community planning and growth area, which includes business services and the customer center.

A day as a Municipal Guide in the Customer Center

As a Municipal Guide, you are part of the municipality's first point of contact with residents, businesses, and visitors. No two days are alike. One moment you are helping an entrepreneur with a establishment issue, the next you are guiding a resident to the right department or answering questions via phone, email, or in person.

The majority of the work consists of providing professional service, handling incoming calls on the municipality's switchboard, directing callers to the correct function, and ensuring that anyone contacting the municipality receives help in a simple, fast, and correct manner.

The Customer Center works closely with the municipality's other operations and has a broad network within the entire organization. We collaborate daily with, among others, the building and environment department, social services, child and education services, technical operations, the secretariat, and other support functions.

We are also in an exciting phase of development where the Customer Center, together with business services, is developing the future of municipal service. This means we are gradually strengthening our mission within business services, relocation services, and establishment issues. As a casual employee, you will become an important part of this service function and contribute to the municipality maintaining high accessibility even when permanent staff are not present.

Your Competence

We are looking for you who have:

• experience working in a switchboard, preferably TRIO or a similar telephone system
• experience in service, reception, or customer center
• good knowledge of municipal operations, organization, and working methods
• good digital skills and ease in working with various operational systems
• good ability to express yourself in Swedish, both orally and in writing
• a professional attitude and a genuine interest in service.

It is an advantage if you have:

• worked as a Municipal Guide or switchboard operator
• experience with case management systems.
• experience working in multiple digital systems simultaneously
• knowledge of municipal administration and authority operations.

You are confident, structured, and good at prioritizing when the pace is high. You enjoy helping people, take responsibility for your tasks, and collaborate willingly with others.

Other Information

The employment is a casual position based on need. The work is primarily performed during daytime on weekdays and may sometimes be offered with short notice.

We offer an introduction adapted to your previous experience and would be happy if you, as an applicant, are a retiree, part-time employed, a student, or have another main occupation and wish to continue using your competence in an important societal function.

Last application date: 2026-11-01

Selection and interviews may take place continuously starting after the summer vacation period, and the position may be filled before the last application date.

We apply individual and differentiated salary setting.

Regarding the recruitment process, we have taken a stance on recruitment channels and marketing. Therefore, we kindly decline contact with salespeople.

Union representatives can be reached through the municipality's Customer Center, 0640-161 00

A greeting from your future manager

The Customer Center and Business Services are much more than a telephone switchboard – we are the municipality's first point of contact with residents, businesses, and visitors. For me, good treatment, high accessibility, and professional collaboration are the foundation of our mission.

I am looking for you who enjoy providing service, have a calm and structured working method, and want to use your experience to help people find their way. Here, you will become an important part of an engaged team where we help each other, develop the operations together, and every day contribute to making contact with the municipality easier.

I hope you want to become part of our team!

Ole Kristiansson, Head of Business Services

Krokom, the municipality in the heart of Jämtland

Krokom Municipality's borders stretch from the shores of Lake Storsjön in the south, to the vast and wild mountains in the north, and in the east, the large forests of the northern inland take over. Here live just over 15,700 residents, in the middle of Jämtland County, with proximity to good communications to the rest of Sweden. Here there are fantastic opportunities for a rich cultural and outdoor life. People move here and want to stay, because here life itself takes place. The municipality is part of the Sami administrative area, which means we work to strengthen the Sami language, make the culture visible, and give the Sami people influence.

Welcome with your application!