Vacant job

How exciting that you are interested in working with us!

Here in western Värmland, among expansive lakes and lush forests, there is a strong glow that spreads warmth and lights up. This glow is our vision and guiding star. Today, approximately 2,700 competent employees work at Arvika Municipality Consortium. You are welcome too!

Are you someone who enjoys solving problems, building good relationships, and providing top-class service? Do you have a passion for service and meeting people? Then you could be our new colleague!

As a Municipal Guide in our contact center, you are an important ambassador who helps our residents, businesses, and visitors find their way, get answers to their questions, and feel well received. Every contact is an opportunity to build trust and contribute to a positive experience of Arvika Municipality.

The contact center is the gateway to us in the municipality. We achieve this by delivering efficient and accessible service to residents and businesses. The mission of the contact center is to provide our municipality with an easily accessible contact surface where we can answer questions directly, both in person, by phone, and with the help of digital features. As a Municipal Guide, you play a central role for our entire organization by handling a wide range of cases. You are an important resource of competence for the municipality's operations and companies.

About a year ago, we underwent an organizational change, which means we are currently on an exciting journey of change. Since one of our colleagues has chosen to move on internally with new challenges, we are looking for a new colleague who wants to continue our journey forward.

We in Arvika are a welcoming and collaborative municipality. Do you want to be part of spreading the warmth?

Qualifications

To succeed in the role of Municipal Guide, we see that you have:

• Post-secondary education in a relevant field, such as communication, service, political science, or something else the employer deems equivalent.
• Experience working with case processing and case management systems.
• Previous experience working in service, for example in customer service, hotels, restaurants, retail, as a tour guide, or in other service activities that the employer considers equivalent.
• Previous experience working in multiple communication channels and meeting people daily via email, chat, and phone.
• High digital competence that allows you to easily switch between different systems and tools. One of our work tools is Office 365, where you have good knowledge.
• Good knowledge of Swedish, both spoken and written, as well as basic knowledge of English.

It is also meritorious if you as a Municipal Guide also have:

• Experience in system administration and development of digital systems.
• Knowledge of other languages.

To thrive in the role of Municipal Guide, we see that you as a person enjoy meeting people and establish good contact early on through your friendly approach. Since the role involves both case processing and administration, you need to be meticulous and enduring. The workday and workload vary, so you need to be good at prioritizing and finding efficient working methods and structures. In interactions with people, you are always solution-focused, respectful, and fair. You treat everyone with the same high degree of warmth.

Great importance will be attached to personal qualities.

Responsibilities

In the role of Municipal Guide, your responsibilities include:

• Guide our residents via phone, post, email, personal visits, and in the future via chat. The goal is to resolve cases at first contact, and you take ownership of the cases you receive. With your positive attitude, you are a good ambassador for the municipality.
• Work with case processing in collaboration with the municipality's operations. This can include handling various permits, explaining how to apply for building permits, or answering questions about school transport.
• Identify deviations and work actively with continuous improvements. Digitalization is part of the development where we together improve and simplify for those we serve.
• Use a large number of operational systems to find information, document, and process cases. The work is varied and requires you to often switch between tasks. You can easily switch from processing cases to meeting visitors and manning the switchboard.

Application

The selection process and interviews are conducted continuously, and the position may be filled before the application deadline, so please submit your application as soon as possible!

We look forward to receiving your application!

The contact center is a new operation in the municipality, and during the recruitment process, consideration may need to be given to internal applicants.

Other

Arvika Municipality Consortium collaborates with Varbi in recruitment matters, and it is also our recruitment tool for handling applications and a step in quality-assuring our recruitment process. You apply for the job through the link in the advertisement. It is important that you are careful when filling out your application as it will be assessed against other applicants.

We have made our media selection and therefore do not wish to be contacted by sales agencies.