Vacant job

Do you enjoy customer contact, technology, and problem-solving? Become a Technical Customer Support agent at environmental technology company FANN in Täby.

Do you want to combine customer service, technology, and the environment in a role where your contribution makes a difference? As a Technical Customer Support agent at FANN in Täby, you will become an important part of a small, family-oriented environmental company that develops sustainable sewage solutions with a focus on quality. You will have a broad role with extensive phone contact, close collaboration with colleagues, and the opportunity to learn about a niche industry. Choose FANN for the chance to develop within customer support, technology, and sustainability.

Your Employment Offer

At FANN, you will become part of a family-like company with dedicated and competent colleagues. In the role of Customer Support, you will take on a broad role, acting as a central hub where you will have many contact points and significant influence. You will help customers with technical advice, orders, and support.

Here you will develop within customer service, environmental technology, and problem-solving. To help you settle into the role in the best way possible, you will receive a thorough introduction and ongoing support from experienced colleagues.

Your Responsibilities

FANN offers environmentally friendly and Swedish-made sewage systems. Sales are conducted through wholesalers, but daily contact is made with everyone from wholesalers, contractors, municipalities, and private individuals regarding questions about new and existing sewage systems.

Our product is unique, and much of our focus lies in prioritizing the environment and quality.

You will, among other things:

• Answer incoming calls and emails regarding pricing, provide advice on new and installed sewage systems, and assist with technical help.
• Contact new customers, follow up on sales concepts, and build long-term relationships with partners.
• Perform soil sample analysis and dimension sewage facilities.
• Work with order processing and invoicing for Sweden and Norway.
• Work in SuperOffice CRM and Monitor ERP.
• Support field sales staff with customer-related and administrative matters.

There are also several specialist areas on the support team distributed among colleagues, allowing the role to develop and broaden over time.

Worth Knowing

This is a recruitment for FANN with placement at the headquarters in Täby. The position is full-time with a start date to be agreed upon, and the work is primarily office-based. The switchboard is open from 8 AM to 4 PM, with some flexibility and remote work opportunities.

You will become part of a small team and have your own office room. There are usually about 4-5 people on site daily.

Our Expectations

We are looking for someone who primarily thrives in a service-oriented role where you help customers, find business opportunities, and create long-term relationships.

You have experience in customer service and sales and are accustomed to problem-solving. This experience may come from phone-based support, retail, or another service-oriented role where you have learned to interact with people professionally. You communicate fluently in Swedish and can make yourself understood in English.

At the same time, you have an interest in technology and the environment and enjoy understanding how things work. Technical experience is a plus, but most important is your willingness to learn and your commitment to providing excellent service.

It is an advantage if you have previously worked in business systems and CRM systems.

As a person, you are positive, responsible, and have a strong service mindset. You drive cases forward even when questions are complex and take responsibility for the collective effort.

You thrive in a role where you can combine service and problem-solving with your interest in technology and the environment, and wish to develop together with FANN.

Interested?

The recruitment is conducted in collaboration with the recruitment and consulting firm Talent Navigation Group (TNG), which helps employers with competence supply through unbiased recruitment, staffing, and interim solutions – faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with a CV or LinkedIn profile, without a cover letter. Please note that we do not accept applications via email, but you are always welcome to email the recruiter with questions. After submitting your application, we will anonymize your personal data and ask you to complete a few recruitment tests before we make an initial objective assessment. Of course, you will receive more information about each step when the time comes, and as soon as you submit your application, you can follow it in real-time via our website. Please note that we conduct ongoing selections, so the position may be filled before the final application deadline. Warmly welcome!