Vacant job

Do you enjoy customer contact, technology, and problem-solving? Become technical customer support at environmental technology company FANN in Täby.

Do you want to combine customer service, technology, and the environment in a role where your contribution makes a difference? As technical customer support at FANN in Täby, you will become an important part of a small and family-oriented environmental company that develops sustainable sewage solutions with a focus on quality. You will have a broad role with extensive phone contact, close collaboration with colleagues, and the opportunity to learn about a niche industry. Choose FANN for the chance to develop within customer support, technology, and sustainability.

Your Employment Offer

At FANN, you will become part of a family-like company with engaged and competent colleagues. In the role of customer support, you will take on a broad role, acting as a central hub in the network, where you will have many contact points and great opportunities to influence. You will help customers with technical advice, orders, and support.

Here you will develop within customer service, environmental technology, and problem-solving. To help you get started in the role in the best way, you will receive a thorough introduction and ongoing support from experienced colleagues.

Your Responsibilities

FANN offers environmentally friendly and Swedish-made sewage systems. Sales are conducted through wholesalers, but daily contact is made with everyone from wholesalers, contractors, municipalities, and private individuals regarding new and existing sewage systems.

Our product is unique, and much of our focus lies in putting the environment and quality first.

You will, among other things:

• Answer incoming calls and emails regarding pricing, provide advice on new and installed sewage systems, and assist with technical help.
• Contact new customers, follow up on sales concepts, and build long-term relationships with partners.
• Perform soil sample analysis and dimension sewage facilities.
• Work with order processing and invoicing for Sweden and Norway.
• Work in SuperOffice CRM and Monitor ERP.
• Support field sales staff in customer-related and administrative matters.

There are also several specialist areas on the support team distributed among colleagues, which means the role can develop and broaden over time.

Worth Knowing

This is a recruitment to FANN with placement at the headquarters in Täby. The position is full-time with a start date as agreed, and the work is primarily performed at the office. The switchboard is open from 8 to 16 with some flexibility and remote work opportunities.

You will become part of a small team and get your own office room. There are usually about 4-5 people on site daily.

Our Expectations

We are looking for you who primarily thrive in a service-oriented role where you get to help customers, find business opportunities, and create long-term relationships.

You have experience in customer service and sales and are accustomed to problem-solving. The experience can come from phone-based support, retail, or another service-oriented role where you have learned to treat people professionally. You communicate fluently in Swedish and can make yourself understood in English.

You also have an interest in technology and the environment and enjoy understanding how things work. Technical experience is a plus, but most important is your willingness to learn and your commitment to providing really good service.

It is an advantage if you have previously worked in business systems and CRM systems.

As a person, you are positive, responsible, and have a strong service mindset. You drive cases forward even when questions are complex and take responsibility for the common good.

You thrive in a role where you can combine service and problem-solving with your interest in technology and the environment, and want to develop together with FANN.

Interested?

The recruitment is carried out in cooperation with the recruitment and consulting firm Talent Navigation Group (TNG), which helps employers with competence supply through unbiased recruitment, staffing, and interim solutions – faster, more objectively, and with new perspectives that drive growth. We look forward to receiving your application with a CV or LinkedIn profile, and without a cover letter. Please note that we do not accept applications via email, but you are always welcome to email the recruiter with questions. After submitting your application, we will anonymize your personal data and ask you to complete a few recruitment tests before we make an initial objective assessment. Of course, you will receive more information about each step when it is time, and as soon as you have submitted your application, you can follow it in real-time via our website. Note that we conduct ongoing selections, and the position may therefore be filled before the final application date. Warmly welcome!