Vacant job

EZlegal is now looking for a business-driven and service-oriented Customer Success Agent for one of our offices in Gothenburg, Stockholm, Borås, or Vänersborg. The role offers a combination of sales, customer service, and administration with a focus on creating value for our customers. This position is ideal for you who have an interest in law – without needing to be a lawyer yourself.

Salary: Fixed monthly salary, 25,000 – 30,000 SEK/month depending on prior qualifications

Collective Agreement: Yes

Employment Type: Permanent (initially with a probationary period)

Working Hours: Full-time

Location: Gothenburg, Stockholm, Borås, or Vänersborg

Planned Start Date: September 7, 2026

Qualifications

To apply for the position, you must meet the following requirements.

• Education: High school diploma with good grades
• Experience: At least 1 year of experience in customer service, phone support, or booking
• Languages: Fluent in Swedish and English
• IT Skills: Comfortable working in Microsoft 365 and able to quickly navigate new digital systems

Preferred Qualifications

We consider it an advantage if you have:

• Experience booking/converting customers via phone, experience from call centers or in-house customer service

Competencies

We are looking for a person who matches the following description.

• You are results-oriented
• You are self-motivated and proactive
• You are clear, confident, and professional on the phone
• You are easy to collaborate with
• You are well-organized and meet deadlines

About the Workplace

EZlegal’s mission is to provide legal advice, dispute resolution, and litigation services to businesses and private individuals. With a wide range of services, clear pricing, and flexible payment options, we want to help our customers when and where it is needed. Our goal is to make law simple, and we place great emphasis on digitalization and innovation throughout the entire operation.

Application Process

A complete application is required to proceed in the process. The following documents must be included in a complete application.

• CV with a clear summary of previous experience
• Diploma/Certificate including grades
• Short motivation letter explaining why you are applying for the position
• Completed application form

Link to application form: https://forms.office.com/e/dWG57RRTw2 (https://forms.office.com/e/dWG57RRTw2)

Send the requested documents to [email protected]. Candidates who are interesting for the position will be invited to a digital interview and given the opportunity to introduce themselves personally.

Recruitment Manager: Evelyn Lovelace (HR Manager)