Vacant job

Winback / Customer Relations Manager

Svenska Trygghetslösningar AB – Malmö HQ

Do you want to work in a key role where you build long-term customer relationships, drive upselling, and ensure our customers receive a first-class experience?

We are now looking for a Winback / Customer Relations Manager for our headquarters in Malmö.

In this role, you will be the link between the company and our customers after a transaction is completed. You will be responsible for following up on customer satisfaction, strengthening relationships, identifying new needs, and creating long-term value for both the customer and the company.

Your Responsibilities

• Follow up with new and existing customers
• Ensure high customer satisfaction and a great customer experience
• Handle customer dialogues via phone and digital channels
• Identify opportunities for upselling and additional services
• Work with customer care and relationship building
• Handle incoming inquiries and guide customers to the right solutions
• Contribute to reducing customer churn and strengthening customer loyalty

We are looking for someone who

• Is social and enjoys working with people
• Has a natural ability to build trust
• Is driven and goal-oriented
• Has strong communication skills
• Takes responsibility and enjoys working independently
• Speaks and writes Swedish fluently

Previous experience in customer service, sales, or customer relations is advantageous but not required.

What We Offer

• Fixed base salary
• Attractive commission model with no income cap
• Opportunity to influence your own earnings
• Continuous training and coaching
• Career opportunities in an expanding company
• An engaged team with a fast pace and strong camaraderie

About the Role

This is not a traditional customer service role. Here, you actively work on developing relationships, creating business opportunities, and contributing to the company's continued growth. This role is perfect for you if you enjoy combining service with business acumen and want to be part of an exciting growth journey.

Location: Malmö
Scope: Full-time
Salary: Fixed salary + commission

Apply today – selections are made on an ongoing basis.