Vacant job

Are you a natural leader with a drive to develop in a dynamic and exciting environment? Do you want to take responsibility for a key part of our operations and lead a team at the heart of our daily activities? Then you could be our new Customer Service and Check-In Duty Manager!

As the Customer Service and Check-In Duty Manager at Stena Line in Karlskrona, you are responsible for our check-in team and ensure that operations run smoothly around the clock, 365 days a year. Here you play a key role where you both lead and coach employees, plan staffing, and ensure a first-class customer experience.

In this role, you also represent Stena Line, which means that, like other team members, you wear a uniform during working hours.

Some of your responsibilities:

• Leading, motivating, and developing our check-in team of approximately 25 employees, including temporary staff
• Actively driving and developing our customer service to always provide our guests with the best experience
• Planning and distributing daily work and creating efficient and flexible work schedules – both short-term and long-term
• Conducting employee and salary reviews to promote personal development and engagement
• Organizing workplace meetings and team meetings to create a positive work environment

What we offer you

You get the opportunity to be an important part of our organization in a role where your leadership truly makes a difference. Working hours are primarily weekdays, but some variation occurs as our operations run around the clock. Travel is part of the role.

As an employee of Stena Line Sweden, you also have access to our benefits, which include discounted travel, health allowances, varied fitness offers, access to our benefits portal, and more!

Who are you?

At Stena Line, we value your personality just as much as your competence. We believe that you, as a person, thrive in an environment where every day is unique and flexibility is a given. You adapt easily to the needs of the business and always work in a solution-oriented manner, even when the pace is fast.

You are a secure and stable leader who can create calm in a fast-paced work environment. With a clear focus, you prioritize both your daily and long-term tasks efficiently. Your communication skills and commitment motivate and inspire your team – together you create that extra experience that our guests always feel.

Your requirements:

• Previous work experience in customer service
• Experience leading an operational unit and successfully driving change within your area of responsibility
• Fluent proficiency in Swedish and English, both spoken and written
• Knowledge of health, safety, security, and the environment, as well as labor law regulations
• Valid driver’s license (Category B)

Interested?

This is a permanent position with a 6-month probationary period, located in Karlskrona. You are welcome to apply as soon as possible, but no later than June 21, 2026. Recruitment is ongoing, so do not wait with your application. We have collective agreements with, among others, Unionen, which you can contact for more information.

If you have any questions regarding the position, please contact Jonna Paulin, Customer Service & Check-in Manager, at [email protected]. If you have questions regarding the recruitment process, you are welcome to contact Frida Berntsson, Talent Acquisition Partner, at [email protected].

We kindly decline direct contact from staffing and recruitment agencies as well as sellers of additional job advertisements. To ensure a secure recruitment process, background checks may be conducted.

About Stena Line

As the leader in sustainable shipping, Stena Line has Europe’s largest route network and focuses on the transport of both passengers and freight. We already have over 8,750 employees across Scandinavia, the UK, and the Baltic region, and it is together that we create our success. The journey begins with us!

Working at Stena Line is synonymous with a safe workplace and a good balance between work and leisure. For us, it is important that we work to maintain and develop a work environment that is sustainable, free from harassment, and provides equal opportunities for all. We believe in equality, diversity, and inclusion – and welcome all applicants.