Vacant job

We are currently recruiting, on behalf of our client, a Technical Customer Support representative for a rapidly growing SaaS company. Here you will have the opportunity to step into an environment with a fast pace, short decision-making paths, and where your contribution makes a real difference – every day.

This role is for you if you thrive when no two days are alike. You enjoy understanding how things really work, and you are driven by solving problems – not just quickly, but smartly.

About the role
At our client's company, you will become a central part of the customer experience. You are the link between users, product, and technology. You play a crucial role in ensuring that customers get the maximum value out of the platform.

You will not only answer questions; you will troubleshoot, guide, and influence. The role also involves close collaboration with development and product teams, where your input contributes to shaping future solutions.

Your main responsibilities:

• Troubleshoot technical issues and help customers forward via phone and chat
• Communicate solutions in a clear and pedagogical manner
• Identify patterns in support tickets and contribute to improvements
• Participate in developing and streamlining support processes

We believe you:

• Have experience in SaaS, technical support, or a similar role
• Have a genuine technical interest and enjoy understanding systems in depth
• Thrive in a dynamic environment where not everything is fully defined
• Have an entrepreneurial mindset and take initiative
• Are solution-oriented and enjoy taking responsibility
• Communicate fluently in Swedish and have very good proficiency in English

It is an advantage if you have:

• Basic knowledge of APIs, integrations, or databases
• Experience from a rapidly growing company or startup environment

Application
Apply via our website by clicking "Apply" and registering your CV. Selection is ongoing.

Do you have questions? You are warmly welcome to contact: Klara Andersson – [email protected]

In this recruitment, you will be employed directly by our client with an immediate start.

Why our client?
You will become part of a company in strong growth where you will have the opportunity to influence, develop, and help build something from the inside. The culture is characterized by drive, curiosity, and a desire to constantly improve.

Does this sound like your kind of challenge? Then we look forward to receiving your application.