Vacant job

Do you want to make a difference for public health while supporting a growing company where pace, development, and joy are at the center? Now is your chance!

💚 About Nordic Wellness

We are Sweden's largest fitness chain with over 400 clubs and a growing number of padel facilities across the country. With nearly 550,000 members, we offer a wide range of training and wellness options for all ages – with high quality, a big heart, and strong drive. Our goal is to reach 600 clubs by 2030.

To meet our growth and continue delivering top-class service, we are now looking for more stars who are passionate about service!

About the role

As a Customer Service Representative at Nordic Wellness, you play a central role in creating a first-class experience for both members and colleagues across the country. You work actively to handle incoming inquiries via phone, email, chat, and our case management system. The cases can vary from technical support to membership and billing issues. You work efficiently, take initiative, and contribute positive energy to the team.

The position involves working at the headquarters in Backaplan. Working hours are daytime, with one evening per week and one weekend day every fifth week. We do not offer remote work.

Your responsibilities:

• Deliver world-class service to our members and colleagues

• Handle and resolve cases with engagement and determination

• Work efficiently towards set goals

• Handle administrative tasks in a structured and meticulous manner

• Contribute to a positive and energetic work environment

We are looking for someone who:

Is a driven team player with a passion for service and thrives in a fast-paced environment. You have a positive attitude, are solution-oriented, and have the ability to adapt to different situations – because no two days are alike.

We also value that you:

✔ Have excellent communication skills in Swedish, both spoken and written, as well as good knowledge of English

✔ Have experience in customer service

✔ Are efficient, structured, and proactive

✔ Have the ability to quickly learn new systems

✔ Have an interest in fitness and health – this is a big plus

What we offer you:

• An exciting and developmental role in a rapidly growing company

• Significant personal responsibility with the opportunity to influence

• A workplace with strong camaraderie, energy, and forward momentum

• Colleagues who are passionate about what they do

• The opportunity to make a real difference – for both people and public health

Our values:

FUN. MOVEMENT. STRONG. TOGETHER. They permeate everything we do – both for our members and our employees. With us, we train not just the body, but also the culture.

📍Location: Gothenburg, Headquarters at Backaplan 🕒Position: Full-time, Permanent with a 6-month probation period 📅 Start: According to agreement

Apply today!

If you proceed to the final stage of the recruitment process, a background check may be conducted. This is always done with your consent.

At Nordic Wellness, a safe and healthy work environment is important. As part of our preventive occupational health and safety work, we conduct random drug tests.

Selection and interviews are conducted continuously – so don't wait. Submit your application today and become part of the Nordic Wellness family, where we together live our values:

FUN 💫 MOVEMENT 🏃 STRONG 💪 TOGETHER 🤝