Vacant job

Do you have experience in customer service and order management within MedTech, Life Science, or other regulated industries? Do you thrive in a role where quality, compliance, and customer focus go hand in hand?

On behalf of our client, we are now looking for an experienced Customer Service Specialist for a globally leading company in medical technology. Here you will have the opportunity to work in an international organization where innovation, quality, and patient benefit are at the center.

About the role

This is a specialist role for you who has experience with complex order management and thrives in an operation where structure, precision, and regulatory compliance are crucial.

As a Customer Service Specialist, you are responsible for ensuring professional and efficient handling of customer orders and cases. You work closely with customers as well as internal functions within Supply Chain, logistics, quality, and sales to ensure high service levels and correct deliveries.

You will become an important part of the operation and contribute to ensuring that processes are followed, quality requirements are met, and customers receive a first-class experience.

Responsibilities

• Handle customer orders and cases in business and order management systems.
• Ensure that customer inquiries are handled correctly and within agreed service levels.
• Work according to established processes, quality requirements, and regulatory guidelines.
• Identify, report, and follow up on incidents and deviations.
• Ensure compliance with SOX controls, quality requirements, and internal governance processes.
• Collaborate with Supply Chain, Distribution, Planning, Quality, and Sales.
• Participate in improvement initiatives, projects, and training activities.
• Contribute to developing and maintaining high competence in products, processes, and systems.
• Identify and report quality and compliance deviations.

We are looking for someone who has

Qualifications

• At least two years of experience from customer service, order administration, or a similar role.
• Experience in electronic order management.
• Experience working in ERP systems or other business-critical operational systems.
• Good system and IT skills.
• Experience working according to defined processes and workflows.
• Experience from MedTech, Life Science, the pharmaceutical industry, or other regulated industries.
• Experience working according to quality and compliance requirements.
• Good understanding of SOX controls and internal governance processes.
• Fluent Swedish and English in both speech and writing.

Preferred qualifications

• Experience in international customer service.
• Experience in Supply Chain or logistics-related processes.
• Knowledge of Norwegian, Danish, or Finnish.
• Experience with audits, quality reviews, or regulatory controls.

Who are you?

We are looking for you who combine a high sense of service with a structured and quality-conscious approach to work. You are used to working in an environment where documentation, processes, and compliance are a natural part of everyday life.

You have the ability to handle several parallel tasks simultaneously, are solution-oriented, and thrive with many contact surfaces. Furthermore, you are a team player who builds strong relationships and contributes to the team's common success.

We offer

You are offered the opportunity to work for a world-leading company in medical technology where quality, innovation, and development are in focus. You will become part of an international organization with high ambitions, a strong corporate culture, and the opportunity to develop in an exciting and socially important industry.

We welcome your application.

About the employment

• Scope: Full-time, permanent
• Start: Immediately, subject to notice period
• Location: Stockholm
• Compensation: Fixed monthly salary

About OIO

Our passion is to help you find the right role and workplace. At the same time, we are aware that you are picky and choose carefully before taking the next step in your career, and we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, hassle-free employment terms and present leadership, we then actively work with your engagement and development. In this way, we strive to become a clear career partner for you. We are as picky as you are.