Vacant job

Do you want to work on an important assignment where your efforts contribute to ensuring that the welfare system functions fairly and efficiently? As a case handler in Review and Control, you help ensure that the correct benefits go to the right person. Together, we keep Sweden working. Do you want to join us?

The Unit's Mission

The Review and Control unit has a national mandate to monitor job seekers, that is, those receiving unemployment benefits, activity support, development allowance, or establishment allowance. The unit's work also helps reduce the risk of incorrect payments from the welfare system. The unit has approximately 200 employees distributed across three locations: Köping, Falun, and Norrköping.

Job Description

As a case handler in the unit, you review incoming documents from a control perspective and make an initial assessment of whether the conditions for unemployment insurance or program participant benefits are met. The case handler's task is to determine, within given frameworks, whether a message should be sent to an unemployment fund or to the Benefit Assessment unit, which in turn investigates and makes decisions regarding any sanctions.

As a case handler in the Review and Control unit, you work in several parallel case management systems and make your assessment based on the documentation available in the case. The work usually involves no direct customer contact, and we do not make final decisions in the cases. You usually work independently, but also in teams with colleagues and managers. The work requires that you can maintain high concentration and keep focus on case processing for extended periods to achieve results.

Key responsibilities include:

• Reviewing and controlling incoming signals (e.g., submitted activity reports from job seekers, deviation reports from suppliers performing tasks on behalf of the Swedish Public Employment Service, and signals regarding missed visits/contacts)
• Evaluating based on the information in the signal and the documentation in the respective case whether a message should be sent. Compiling background material and creating messages that are then forwarded for investigation and decision-making to an unemployment fund, the Benefit Assessment unit, and in some cases also the Swedish Social Insurance Agency.
• Forwarding relevant supplementary information received in the cases to the unemployment fund and the Benefit Assessment unit. Also, responding to requests for clarification from the unemployment funds.
• Providing feedback to employment counselors when information emerges that is important for them to know in the job seeker's case (e.g., if the job seeker has found a job or started studying)

To thrive in this role, you should:

• Have the ability to work in a goal- and results-oriented manner without losing focus on quality
• Understand the importance of working legally in accordance with the regulations governing the Swedish Public Employment Service
• Enjoy working in a uniform and structured manner, have an eye for detail, and be meticulous
• Enjoy working digitally with administrative tasks
• Be able to work in a government agency undergoing continuous change

We will place great emphasis on personal suitability for the position.

What We Offer

The positions are permanent full-time employment, which may start with a six-month probationary period. The location is Köping.

We offer you the opportunity to work at a workplace where we value balance between work and private life. You will have access to a generous holiday agreement, flexible working hours, and the possibility to work remotely up to 49 percent on an annual basis. Our benefits also include health care during working hours and a favorable health allowance.

More about working with us

Basic Requirements for the Position

• Approved upper secondary education, verified by a certificate of completion in the form of final grades, upper secondary diploma, or vocational upper secondary diploma. For foreign degrees, the education must be validated by UHR (The Swedish Council for Higher Education).
• At least two years of work experience at a minimum of 50% employment
• Good ability to communicate in Swedish, both orally and in writing, as well as good reading comprehension.

Other Merits for the Position

• Experience working administratively in various computer systems
• Experience with administrative tasks in the public sector and understanding of good governance

The public sector values guide us in our daily work. As an employee, you are expected to work fairly, impartially, and with high integrity, and to contribute to maintaining and strengthening trust in our agency. More about public sector values

In addition to these qualifications, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee values:

Responsible – take responsibility for your work, collaborate, and contribute to a good work environment.

Proactive – take initiative, contribute to improvements, and handle changes.

Results-focused – plan, follow up, and contribute to operational benefits and results.

Application

Does this sound like a job for you? Please submit your application by 2026-06-15.

Attach your CV where you specify the year, month, and duties for each employment, as well as certificates verifying the education requirements in your application.

It is important that you answer the selection questions in detail and truthfully, so that we get a clear picture of your experience. If the requested information is not provided, you risk being excluded from the selection process.

Interviews are planned to take place during weeks 28-29.

Selection tests may occur during the recruitment process. More about our recruitment process.

If you have protected personal data, please contact the recruitment partner in the advertisement.

We work actively to be an agency free from discrimination. It is important to us that all competence is utilized, and we welcome all applicants. We view it positively if you have knowledge of any of our national minority languages.