Vacant job

At the service offices in Region Stockholm Gotland, we have a total of approximately 170 employees. We are now recruiting for several of our service offices in Stockholm. We work with a service-oriented approach where you and your colleagues share a common responsibility for your tasks and learning. We work actively with continuous improvements, and contributing to the development of the operations is part of the role.

Main Responsibilities

As a Service Officer, you provide quick and professional service by answering questions from private individuals and businesses. A large part of your work involves guiding customers to use the e-services of cooperating authorities and finding information on websites. In your role, it is important that you listen actively, adapt your approach to the customer, and maintain a pedagogical attitude.

In your customer meetings, you are supported by the IT systems of various authorities. In addition to introduction and training, time is set aside every day to familiarize yourself with the information needed to stay updated on news and changes affecting the service office's operations.

You may also be required to work at other service offices, sometimes with short notice.

You can watch a video about Statens servicecenter here: https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4 (https://www.statenssc.se/download-streamed/18.62e2bf6617f76a0aefa677/1649755651658/22018_PRIME_SSC_MASTER_002.mp4)

Qualifications

You are driven by providing our customers with good service by identifying each customer's needs and providing answers or guidance. Since you work closely with customers, you must feel comfortable in direct meetings with customers from different backgrounds and with varying abilities. In short, we are looking for someone who has a positive attitude and is quick to absorb new knowledge. We are looking for someone who is open to change, thrives in a dynamic environment, and adapts easily to new ways of working and challenges.

We are looking for someone who has:

• A university education of at least 80 credits/120 ECTS or equivalent knowledge gained through work experience
• At least two years of work experience within the last five years in a service profession where you have informed and guided customers in person

Furthermore, you should have the following skills:

• The ability to quickly establish contact with others in an objective and professional manner
• The ability to map customer needs by asking questions and listening actively
• Oral and written communication skills in Swedish
• Oral communication skills in English
• The ability to adapt your working method to the varying needs of customers
• The ability to handle multiple customers simultaneously
• The ability to contribute positively to the team's results and collaboration

Furthermore, the following is meritorious:

• Experience in the role of Service Officer at Statens servicecenter during the last two years

We will place great emphasis on personal qualities and suitability.

Other Information

The position is permanent and full-time. We usually apply a six-month probationary period. Start date by agreement. Location by agreement. Remote work is not possible.

This position requires a passed security clearance according to the Security Protection Act. As an employee, you may also be assigned to wartime duties based on the needs of the total defense.

Send your application containing a CV and a cover letter by June 14, 2026.

To ensure you receive as fair and accurate an assessment as possible, it is crucial that you state the year and month for each employment as well as a brief description of the tasks. If this information is not provided, we cannot make a correct assessment of your competence and experience, and you may risk being excluded from the selection process.

We conduct interviews continuously during the summer.

Statens servicecenter We offer you a workplace where you can contribute your skills in services that are close to citizens and authorities. Statens servicecenter has the task of making the state more accessible and efficient. We do this by delivering administrative services within payroll, accounting, and e-commerce to other authorities. At our service offices, we provide support and guidance to private individuals and businesses in matters concerning several authorities. As an employee with us, you have opportunities for competence development, career development, wellness benefits, and a wellness hour every week. Our operations are conducted with a trust-based culture where all employees are expected to use their potential to the best of their ability, take responsibility for their contribution to the whole, and contribute positively to the development of the operations. As a government agency, we share a common value base with the entire state administration, the Swedish government values. This means we follow six principles to live up to good governance that is democratic, legally secure, free from corruption, and efficient. Read more about us here: https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss (https://www.statenssc.se/om-statens-servicecenter/jobba-hos-oss)

Our operations are located throughout the country. The head office is in Gävle. We are also an emergency authority within the economic security sector. Together, we are 1,500 employees. Statens servicecenter works for a discrimination-free workplace with increased diversity and gender equality. We have made media choices for our advertisements and decline contact from media and recruitment agencies.