Vacant job

Do you want to create excellent customer experiences every day while contributing to our business? We are now looking for a new colleague to join our Customer Service team.

At our company, Customer Service is a vital part of the whole. Here, we meet customers in decisive moments, guide them through complex issues, and actively contribute to developing our business. You will become part of a changing operation where we strengthen the personal meeting while developing our digital customer journeys.

About the role

As a Customer Service Representative, you are a key person in the customer interaction. You meet our customers via phone, email, and digital channels, helping them with questions regarding electricity trading, electricity grid, fiber optics, heating, sewage, water, and recycling.

You work in an advisory and pedagogical manner, helping customers understand our services and make good choices. At the same time, you are part of our sales process in inbound contacts, where you naturally identify needs and present relevant offers.

We are facing a development where more cases are handled digitally, which means you will also contribute to how we can work smarter and more accessibly in the future.

We are looking for someone who

• Has a high school diploma, preferably within sales and service
• Fluently speaks and writes Swedish and English
• Has basic IT skills (Office)

It is an advantage if you

• Have experience in customer service and the energy market
• Master additional languages

Your personal qualities

• Have a genuine interest in service and customer relations
• Are calm, clear, and pedagogical in your communication
• Enjoy handling various types of cases and solving problems
• Have a business-minded approach and feel comfortable working with sales in dialogue with customers
• Are structured and methodical in your work approach
• Are eager to contribute ideas on how we can develop our work methods and digital channels

Why choose Trollhättan Energi

• Here you will work in an operation where the customer meeting is at the center, and where we believe in the combination of personal service and smart digital solutions
• We have high ambitions for both customer satisfaction and work environment, where you become an important part of our success
• A meaningful and important assignment in a socially vital and developing industry that makes a difference for many people and for the sustainable society of the future
• A medium-sized company where the span between decision and action is short
• A workplace and a company appreciated by both employees and customers according to regular employee and customer surveys
• A workplace located a 5-10 minute walk from the Travel Center in Trollhättan

Read more about our benefits and sustainability work on our website.

Application procedure

Click Apply for the job to go directly to the application form.

If you need further information about the position, please contact: Henrik Larsson, Head of Customer Service, phone: 0520-497525 or email: [email protected].

If you have questions regarding the application process, contact: Lil Larsdotter Krus, phone 0520-497588.

Continuous selection is applied, and we would like to receive your application no later than 2026-06-15. Start date is by agreement.

About Trollhättan Energi

We are an energy company owned by the City of Trollhättan. We want to be part of building a city where it is good to live by offering sustainable products and services within energy, environment, and digital communication. In addition, we work towards a larger goal – to be the good force for generations.

We are driven by making Trollhättan and our surroundings better. We believe in people and trust in each other's abilities, differences, and knowledge. Exceeding expectations and delivering customer experiences, seeing opportunities, and being business-minded – yes, that is how we want to create added value for people and businesses in our city together with each other and partners.

Today we have just over 200 employees and a turnover of around 850 million SEK.

Welcome with your application!

We decline all offers regarding advertising and recruitment assistance in connection with this advertisement.