Vacant job

If you want to help shape the bank's future and contribute to setting the standard for customer service, this is the right role for you.

At Swedbank, you will have the opportunity to:

• Offer the best possible treatment and professional service to Swedbank's private and corporate customers visiting the branch, as well as to all our customers calling in via telephone.
• Collaborate with colleagues by maintaining an open, simple, and considerate attitude to provide our shared customers with the best possible solutions.
• Work with varied tasks and help customers both locally and nationally, both in person and via telephone.
• Develop further within Swedbank – there are many career paths within the bank, and internal mobility is encouraged to broaden skills, personal development, and the bank's competitiveness.

• Have a high sense of service, a strong customer focus, and thrive in a fast-paced environment.
• Be solution-oriented and flexible to make a difference for our customers.
• Have a positive attitude towards digitalization and change, and enjoy challenging and optimizing processes.
• Be a team player who puts the team before the self to deliver on the team's common goals.
• Have experience in proactive sales and customer service.

• Personal and professional development through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions where appropriate for the role.
• Benefits such as our offer of bank products for employees, occupational pension plan, equity-based reward program Eken, and voluntary group insurance.

"Become part of our team and make a difference for our customers. You will become part of our team with happy and professional colleagues who work together to help our customers in the best possible way! We work in a changing environment and are not afraid to try new things and adapt our working methods accordingly. Through accessibility, proactivity, and first-class service to customers, both locally and nationally, we are Swedbank's face to the customer and strive for high customer satisfaction. As an employee in Sales & Service in Västerås, you are offered a workplace with high ceilings and a belief that when we are positive and have fun at work, we also do a better job! In this role, you will work on supporting our customers with their daily matters while simultaneously working on proactive sales via telephone. To be successful in this role long-term, we see that you thrive in a dynamic and varied work environment and that you have a strong passion for delivering high-class customer service."

Alice Alenbrand, your future manager

We look forward to receiving your application by 2026-06-12.

Location: Västerås

Hiring Manager: Alice Alenbrand, 021 – 15 92 43

We may begin the selection process during the application period and welcome your application as soon as possible.

Please note that background checks and drug tests may be conducted for this role if you proceed in the process.

We have made our selection for recruitment and therefore decline contact with advertising salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability - everyone is welcome.

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