Vacant job

___________________________________________________________________________________________ Join the journey with Jollyroom – the e-commerce pioneer founded in 2010, now dominating the Nordic market as the largest online store for children's and baby products. We strive to offer not just products, but a total lifestyle experience for parents across Europe. With over 2 million satisfied customers and a range covering products for pregnant women, newborns, and children up to 12 years old, we are more than just a shop; we are a destination for families. We are passionate about making family life easier, more fun, and more inspiring by offering the best brands and the latest products. But we don't stop there – we are on a constant journey to become the best in Europe. Our new headquarters, Campus Jollyroom just outside Gothenburg, is a place where innovation meets passion. Here you will find our large, modern office, state-of-the-art warehouses spanning 55,000 sqm, and a showroom that takes the customer experience to a new level. We believe in investing in our 400 employees, which is why we also have a well-equipped staff gym on-site to ensure our team is in top shape to meet our ambitious goals. But that's not all. With physical stores in Stockholm and Oslo, we are expanding our footprint across the European market. We are not just playing the game – we are here to win. And you can be part of this winning team. We are constantly looking for talents who share our passion and drive to make a difference. So if you are ready to be part of something big, if you are hungry for challenges and ready to take the next step in your career, then Jollyroom is the place for you.

Do you enjoy working close to customers in a dynamic environment? Apply today!

As a Customer Service Agent, your responsibilities will include:

• Assisting our customers via phone, email, and social media
• Handling returns and complaints
• Being part of an engaged team where we have fun at work!

We are looking for someone who:

• Is a service hero and thrives on customer contact
• Has experience from customer service or the service industry (restaurant, retail, newspaper delivery – you know what it takes!)
• Is computer literate and quick to learn new systems
• Is driven by clear goals and enjoys achieving them
• Is structured and communicative
• Speaks and writes fluent Swedish
• Has good command of English, both spoken and written (required)

If you also have experience with SAP, the Swedish Consumer Sales Act, or GDPR, we would be especially pleased!

This is a part-time position based on business needs.

Benefits of working with us:

• Free access to a new gym in Gothenburg
• Collective agreement for all employees
• Excellent development opportunities
• Great opportunities to influence and take initiative
• Health allowance
• Employee discounts

Start: Immediately
Scope: Part-time
Location: On-site
Selection: Ongoing

Want to learn even more about Jollyroom? Don't forget to follow us on LinkedIn and Instagram!

At Jollyroom, we believe in developing and retaining our own talents. Last year, we internally recruited 51% of all positions filled within the company. Here, you get the chance to grow and develop together with us.

To ensure high quality in our recruitment processes, we conduct tests, reference checks, and background checks.

We do not accept applications via email, so please submit your application through our career page.

We currently decline calls from recruitment and advertising agencies.