Vacant job

Are you looking for a fun and developmental job? Is a world-class customer experience just as important to you as it is to us? Do you identify with our core values of being engaged, thoughtful, and professional? Then you should apply to us.

About the role

As a claims handler, you will manage various claim cases covered by our insurance terms. Your main task is to quickly help our customers who have been affected by a loss and need our support to understand what their insurance covers and how they can proceed. In this role, you will gain broad competence as you handle many different types of claims.

Your responsibilities include:

• Administer and process claims.
• Handle customer contact primarily through digital channels and telephone.
• Collaborate with your team to find new solutions and improve our processes.
• Make independent decisions within the framework of our claims handling.

What we offer you

We offer a supportive team where we coach each other in daily life, the opportunity to work independently and develop your skills, and a dynamic work environment where we strive to get better and exceed our customers' expectations. For you who want direct contact with customers and make quick decisions based on our insurance terms, the job involves continuous learning and close collaboration with colleagues to reach the best possible decisions.

Who are you?

We are looking for you who have a strong ability to work in an organized manner and deliver results quickly and efficiently, are service-oriented, thrive with a lot of customer contact, and are not afraid to make decisions. Experience in claims handling is an advantage, but the most important thing is that you have the right attitude and are flexible towards change. You appreciate working digitally and have an easy time expressing yourself in speech and writing, both in Swedish and English, and have a high school education. To succeed in the role, you need to have good teamwork skills, courage to make decisions and take initiative, and be receptive to customers' needs and colleagues' feedback. You thrive working in a team and at a high pace where you are active and contribute to creating a good and positive climate.

Does this sound interesting?

If you want more information about the position or the recruitment process, you are welcome to contact Group Manager Gabriel Medina at 073-598 72 95 or HR Consultant Märta Grimaldi at 021-19 02 17.

Union representatives are Helena Lindberg (Forena) at 021–19 01 85 and Julia Ekeroth (Akademikerföreningen/SACO) at 021-17 73 90.

The position is a fixed-term employment of approx. 12 months located in Västerås.

Apply now!

Selection and interviews will take place continuously during the application period, so submit your application as soon as possible.

About the recruitment process

Our ambition is to deliver the best possible candidate experience, and for us, fair and unbiased recruitment is important. Therefore, every employment process includes tests, interviews, and reference checks. We work with competency-based recruitment, which means a focus on your competence, potential, and values throughout the process. Since we operate in a trust-based industry, we conduct background checks in all our recruitment processes.

At LF Bergslagen, we create security and hope for the future for individuals and businesses in Västmanland and Örebro counties, as well as Heby Municipality. Together we make a difference – with care, engagement, and professionalism. Here you are met with warmth, trust, and development in a culture where community, sustainability, and the opportunity to grow go hand in hand.

We are 400 engaged employees who live where our customers live, shop in the same stores, and experience the same weather. With offices in Västerås, Örebro, Sala, Karlskoga, and Lindesberg, we are close to our 235,000 customers – who together own the company. This makes us the insurance company and bank that understands what our customers need to feel secure for their family, their possessions, their business, and their money. All in one place – throughout life.

We are incredibly proud to have been nominated and placed in the top three in Brilliant Awards Employee Experience in the category 'Employer of the Year' for two years in a row. This year, we have also won first prize for 'Change Journey of the Year', which shows the positive development in our employee engagement. We are proud of our employees who create a fantastic work climate every day.