Vacant job

As a Personal Service Technician, you combine technical work with customer contact and follow the customer through the entire process. You work in VPS pairs and deliver service with high quality, speed, and precision!

About the Role

This is a consultancy assignment with good opportunities for permanent hiring. In this role, you will initially be employed by Bravura, and it is explicitly stated that Bilbolaget intends to offer you employment with them in the long term. This provides both you and Bilbolaget with a great opportunity to get to know each other and evaluate how well you thrive in the collaboration.

🚀 About the Company

Bilbolaget Nord has been part of the Norrland car industry since 1932 and today offers a wide range of services related to car ownership. They are Norrland's leading retailer of Volvo, Dacia, Ford, and quality-checked used cars. In addition to selling passenger and transport vehicles, Bilbolaget also offers rental cars, full-service workshops, tire hotels, refueling and washing facilities, as well as well-stocked shops with car parts and accessories.

The company takes care of the customer's entire car ownership experience and is represented in 14 locations in northern Sweden – from Härnösand in the south to Kiruna in the north. Bilbolaget Nord strives to be a secure and family-friendly workplace where care, accessibility, and competence are in focus. Here, you become part of a team with good cohesion, a lovely atmosphere, and a strong sense of teamwork.

💼 Responsibilities

As a Personal Service Technician, you work in a tight-knit team where you and a colleague are responsible for the customer throughout the entire process – from first contact to completed work. The role combines technical work with service and involves receiving customer bookings, performing maintenance, troubleshooting, and repairs, while ensuring the customer receives a secure and professional experience.

You are the customer's primary contact person and follow the case from start to finish. This means planning the work, documentation, payment, and ongoing dialogue with the customer. You work in parallel with multiple assignments simultaneously and ensure that the work flows efficiently together with your technician partner. At the start, you will receive a clear introduction with an overview of systems, routines, and working methods to quickly get up to speed in the role.

• Receiving and handing over vehicles, as well as handling payments
• Performing troubleshooting, maintenance, and repairs
• Maintain ongoing customer contact and be responsible for the entire customer journey
• Plan the day's tasks and document completed work

🔍 Education, Experience, and Personal Qualities

• Fluent in spoken and written Swedish
• Very good computer and system skills
• Very good technical understanding
• Experience in similar tasks is highly meritorious

To thrive and succeed in the role of Personal Service Technician, you need to be meticulous and have a strong focus on quality. You work methodically and structured, even under time pressure, and you take responsibility for ensuring the work is done correctly – especially when handling high-value vehicles.

The role suits you if you are service-oriented, social, and enjoy having lots of customer contact. You easily switch between different tasks and maintain a high pace while keeping focus on details. A practical person with good problem-solving skills will quickly get into the work and develop well in the team.

Other Information

Start: Immediately
Location: Örnsköldsvik
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you become a candidate for the position, we will contact you for a first telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we conduct ongoing selection.

Welcome with your application!

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