Vacant job

Customer Communications Specialist at Property Company Willhem

Do you enjoy helping customers and have experience in customer service? Then you might be our new colleague!

We are currently looking primarily for someone who thrives in phone contact and wants to assist our customers during our phone hours. At the same time, we are a modern and forward-looking customer service that works with digital development and AI solutions. Therefore, we would appreciate it if you are curious about new ways of working and digital service.

Here, you will help our tenants via phone, chat, and digital channels with questions regarding, among other things, fault reports, agreements, and rent statements.

We believe that you:

• Have experience in customer service or another service profession
• Are confident and accustomed to phone contact with customers
• Enjoy solving problems and providing good service
• Are comfortable with computers and digital working methods
• Are curious about modern customer service and digital development

We are looking for someone who is communicative and contributes positive energy to the team. You thrive in a changing environment where you are motivated by finding solutions and providing good service to both customers and colleagues. You have good knowledge of Swedish and English and are a proficient computer user. Experience with Microsoft Dynamics 365 and an interest in digitalization and AI solutions are meritorious.

At Willhem, you will become part of a helpful team at our headquarters in Gothenburg. The position is approximately 70% with working hours on weekdays from 09:30–15:30.

Willhem's Offer

At Willhem, you are welcomed to an innovative housing company with a forward-looking and helpful culture. We have long-term ambitions for both customers, properties, and employees. We offer, among other things, a wellness hour, a generous wellness allowance, and regular well-being activities.

Application

Welcome to submit your application via willhem.se/jobb.

For questions, you are welcome to contact Customer Support Manager Maria Holmquist by phone at 031-309 28 16 or via email at [email protected].

The last day for applications is June 12. We interview on a rolling basis, and the position may be filled before the final application date, so please submit your application as soon as possible.

At Willhem, we work to ensure that both buildings and people are doing well. As one of Sweden's leading housing companies, our vision is to create rental housing where people thrive and feel proud of their homes. The headquarters is located in Gothenburg, and today approximately 300 people work at Willhem. The property value amounts to 61 billion SEK, and the owners are the Swedish AP funds. Read more about us at story.willhem.se.

Open to All

We focus on your competence, not your other prerequisites. We are open to adapting the role or workplace to your needs.