Vacant job

Have you ever had contact with healthcare? Stayed at a hotel, eaten at a restaurant, or worked in a laboratory? Then you have likely encountered Textilia, even if you didn't notice it. We deliver laundry and textile services to customers with high demands for sustainability, service, quality, and hygiene. We are a company in constant development, and here you get to drive that development forward – together for a cleaner tomorrow.

About the role

Textilia is a leading Scandinavian group within sustainable laundry and textile services for customers with high demands on quality, service, and hygiene. With over 70 years of experience, Textilia ensures that businesses within industry, healthcare & care, and the hotel and restaurant industry always have access to clean, intact, and reliable textiles – in the right quantity, at the right place, and at the right time.

In the role of Key Account Manager, you will have overall responsibility for customer satisfaction, upselling, and business development, with a strong focus on long-term relationships and close collaboration with the customer. For the right person, there is an opportunity to develop further within the organization in the long run.

What we offer

• A broad and developmental role in an established company with a clear customer focus
• Great freedom under responsibility, where you plan and structure your work yourself based on customer needs
• Opportunity to grow in the role – and for those with ambition, a chance to take on leadership responsibility in the long run
• A thorough introduction to Textilia's laundries that gives you a full understanding of the core business
• Ongoing training adapted to your role
• Support from the site manager, customer service, and sales team in daily work
• Benefits such as a company car, daytime hours, and opportunities for a flexible working situation

Responsibilities

As a Key Account Manager at Textilia, you have a central and business-close role where you are responsible for building, developing, and deepening long-term customer relationships. The role combines relationship-building sales with analysis and business development, where you work both strategically and operationally. You have great freedom to plan your work yourself and are expected to take clear personal responsibility for driving business, identifying improvement opportunities, and ensuring high customer satisfaction. The work involves significant customer contact and close collaboration with internal functions to create sustainable and profitable businesses.

• Overall responsibility for existing customers, with a focus on nurturing relationships and developing the business over time
• Active prospecting for new customers within prioritized segments, such as healthcare, care, and food
• Drive the entire sales process – from needs analysis and customer meetings to business closure
• Work with follow-up and analysis of customer data, revenue development, and customer satisfaction (NPS)
• Responsible for and work systematically towards set KPIs and contribute to Textilia's long-term growth

Your profile

We are looking for you who are structured, meticulous, and self-starting, with a clear sense of responsibility to ensure quality in your work. You are good at creating order, following up, and delivering according to agreement – while also having the ability to look up and see the big picture. You are a team player who thrives on collaboration and is flexible in your working style, where you can reprioritize based on the needs of the business and customers.

You are business-driven and communicative with a strong customer focus, and thrive in a role where you combine planning and analysis with operational, relationship-based work. You take initiative, drive processes forward, and work purposefully – but also understand the value of collaboration to achieve the best results.

To succeed in the role, you are confident working independently, have good analytical skills, and are accustomed to following up on business, customer data, and results.

We would like you to have:

• Experience in account management, business development, or B2B sales
• A structured and meticulous working style, with a focus on quality and follow-up
• Ability to plan, prioritize, and adapt your work based on business needs
• Good communication skills in Swedish and English, both spoken and written
• Experience working with numbers, budgets, and follow-up – good knowledge of Excel is an advantage
• Ability to work independently while actively contributing to the team's common goals
• Ability to develop yourself independently and seek new knowledge
• Valid driver's license (Category B) is a requirement

Other

• Location: Boden
• Travel: Regional customer visits, driver's license required
• Working hours: Daytime
• Start date: According to agreement
• Employment type: Permanent position with a 6-month probation period that may apply

At us, you can develop both yourself and the company

At Textilia, we believe in development – both for the individual and for the business. When you grow in your role, we grow as a company. Therefore, you receive great trust, clear frameworks, and supportive leadership that helps you take the next step.

We are driven by a common purpose and values such as engagement, innovation, and business focus. At us, work is not governed by unnecessary rules, but by judgment, responsibility, and the desire to find smarter solutions. We believe in learning from experience – even when something doesn't go right from the start. Our organization is built on trust and delegation of responsibility. With a flat structure and decentralized decision-making, every employee has the opportunity to influence – both daily life and the future.

Read more about what it is like to work with us at textilia.se/jobb (https://textilia.se/jobb).

About Textilia

Textilia is a Scandinavian group with over 2,600 employees providing nationwide laundry and textile services. In Sweden, we operate twelve laundries – from Boden in the north to Malmö in the south – with the Swedish headquarters in Örebro. With more than 70 years of experience, we ensure that healthcare, industry, hotels, and restaurants have access to clean and reliable textiles every day.

We are proud to be a workplace where people from over 40 nationalities work together, with an even gender distribution in both operations and management. This characterizes our culture – and strengthens us.