Vacant job

At Kundservice Bank, we work on selling financial security to and for our customers. Meetings with our customers take place via phone, digital meetings, and physically through our offices. Regardless of the channel through which contact is made, the focus is on being service-oriented, proactive, and offering solutions based on the customer's needs.

Our core values engaged, thoughtful, and professional permeate everything we do.

About the Job

Kundservice Bank is the hub of our banking operations, focusing on needs analysis, sales, and first-class service. We take care of our customers both within the scope of our role, but also collaborate daily with colleagues and other departments to best meet customer needs.

Kundservice Bank operates throughout Bergslagen. In this advertisement, we are looking for staff for Västmanland County (offices in Västerås and Sala). The role involves working at all offices within the county, but you will be based in Västerås.

We care that you feel secure in your role and want to give you the right conditions to succeed in the job. Therefore, the process includes an introduction consisting of digital and instructor-led training, reading material, and call monitoring. The introduction gives you a good foundation to stand on, but also requires significant personal responsibility and a willingness to learn.

Our Offer to You

If you are offered a job with us, you will become part of a wonderful team working towards clear individual and common goals. We have a culture where we have fun, take care of each other, and encourage each other in working towards our results. Through strong local support in the form of both coaching and support functions, you have good opportunities to develop into a really good salesperson with us.

LF Bergslagen is a secure and stimulating workplace with fantastic development opportunities and competitive terms.

Who Are You?

This role involves customer contact in all its forms, with a strong focus on needs analysis and needs-based sales. In this recruitment, we are looking for you who are accustomed to sales and have previously worked in customer service. You need to be confident using computers and phones, as well as have good Swedish and English skills – both spoken and written.

To thrive in the role, you need to be driven by sales and feel a personal responsibility to work towards set goals. Since we operate in a market that is constantly evolving, you as a person need to have a positive attitude towards changes and new ways of working.

Does it sound interesting?

If you want to know more, you are warmly welcome to contact Group Manager Alexzandra Antiluoma at 073-643 98 74 or HR Consultant Märta Grimaldi at 021-19 02 17. Union representatives are Helena Lindberg (Forena) at 021–19 01 85 and Julia Ekeroth (Akademikerföreningen/SACO) at 021-17 73 90.

We offer both permanent and fixed-term positions in this recruitment. Appointments are made on an ongoing basis, so do not wait with your application!

Welcome with your application!

About the Recruitment Process

Our ambition is to deliver the best possible candidate experience, and for us, a fair and unbiased recruitment is important. Therefore, every employment process includes tests, interviews, and reference checks. We work with competency-based recruitment, which means a focus on your competence, potential, and values throughout the process. As we operate in a trust-based industry, we conduct background checks on final candidates. The background checks are handled by an external party.

At LF Bergslagen, we create security and hope for the future for people and businesses in Västmanland and Örebro counties, as well as Heby Municipality. Together we make a difference – with care, engagement, and professionalism. Here you are met with warmth, trust, and development in a culture where community, sustainability, and the opportunity to grow go hand in hand.

We are 400 engaged employees who live where our customers live, shop in the same stores, and have the same weather. With offices in Västerås, Örebro, Sala, Karlskoga, and Lindesberg, we are close to our 235,000 customers – who all jointly own the company. This makes us the insurance company and bank that understands what our customers need to feel secure for their family, their assets, their business, and their money. All in one place – throughout life.

We are incredibly pleased to have been nominated and placed in the top three in the Brilliant Awards Employee Experience in the category 'Employer of the Year' for two years in a row. This year, we have also won first prize for 'Change Journey of the Year', which shows the positive development in our employee engagement. We are proud of our employees who create a fantastic work climate every day.