Vacant job

Do you want to work with communication, service, and smart solutions?

Here, you get the chance to create fantastic customer experiences, work with the latest AI technology, and develop in an environment where we support and lift each other up. Does that sound like something for you? Then welcome to Releasy!

As part of Releasy, you will represent Telia – one of Sweden's largest and most well-known companies within IT and telecommunications. Here, you get the chance to work with a strong brand and be the one who makes a difference in every customer interaction.

About the role

• Be the customer's first point of contact when they call in – you set the tone for their experience.
• Help customers for real by listening, guiding, and solving problems – often directly during the call.
• Work actively with sales by understanding the customer's needs and recommending smart solutions that truly improve their daily lives.
• Provide world-class service and contribute to Telia's customers feeling seen, heard, and satisfied – every time.

Employment type: Permanent position with a 6-month probation period.

Education: Basic education combined with practical work.

Salary: Fixed monthly salary combined with a commission-based bonus linked to your upselling.

Working hours: Working hours vary. Telia's opening hours are Monday-Friday 08:00-19:30 and Saturday 09:00-17:30.

Start date: The training begins on 2026-06-11, which is also the start date for the employment.

We are looking for you who

• Are at least 18 years old
• Have a high school diploma
• Speak and write fluent Swedish
• Have good ability to speak and write in English
• Have good computer skills and system competence
• Are communicative and solution-oriented
• Have experience in service and sales – But it's a plus, not a must! If you have the right attitude, we will teach you the rest.

We are looking for you who like working towards clear goals and get energy from making a difference for customers. You are curious and like it when a lot is happening around you. Working with upselling feels motivating to you because you see it as a natural part of a good customer meeting – not as a requirement, but as a way to create even happier customers. Here you get the chance to develop quickly, grow in the role, and sharpen your skills in both service and sales.

This makes the job extra good

• Security from day one – You get a stable employment with collective agreement, good conditions, and pension benefits.
• Many development opportunities – With us, there is a clear career ladder, internal training, and a chance to grow.
• Benefits that make you feel good – Wellness allowance and other benefits that help you keep your energy up, both at work and in your free time.
• Borlänge – Here you work in a modern environment with ping pong tables, an iced coffee machine, and a large staff area for hanging out and breaks. Plus: magical view from the top floor and a great terrace for sunny days!
• Borås – A cozy office with a nice atmosphere and comfortable vibe! There are also ping pong tables and a large terrace here – perfect for lunches in the sun or just a break with colleagues.

We make it easy to apply – apply without a CV!

At Releasy, we believe that recruitment should be both simple and fair. Therefore, we no longer ask you to send in a CV or cover letter as the first step when applying for jobs with us in customer service. Instead, we use a few short selection questions to get to know you and understand how you would thrive in the role – much more convenient, right?

If you move forward in the process, a background check is conducted first. You get to see the information yourself before you choose whether to share it with us – an important step to create a safe working environment for both our employees and our customers. After that, you are invited to interviews, and the process is completed with relevant tests and digital reference checks. In this way, you get the opportunity to show your work style and strengths in practice, while we ensure a more objective and fair recruitment where all candidates are assessed on the same basis.

We look forward to learning more about you! Submit your application today – we handle applications continuously and the position may be filled before the final application date.

Do you have any questions about the position? Contact me at [email protected]. We handle the recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading players in Northern Europe for outsourced customer service and a partner to companies within, among others, telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences in all channels – social media, chat, email, and phone.

With over 40 years of experience and around 1500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise within customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.