Vacant job

Is service your focus and do you enjoy helping others?

We are opening up 4 new positions at our office in Palma de Mallorca and are looking for ambitious individuals who want to take the next step in their careers.

At Nordic Operation Center, we work with both customer service and telemarketing for some of the strongest brands in the Nordics. We have built a performance-driven environment with clear goals, competitions, and a strong team culture.

Imagine finishing your workday and taking a walk along the beach, working out in the sun, or having dinner in Palma with colleagues. Here, you combine career with lifestyle.

Applications are open until June 1st, and we are hiring for only 4 new positions.

About the role

As a Customer Service Representative, you will handle incoming customer inquiries via phone. You will assist customers in a professional and efficient manner, with quality and customer interaction always in focus.

In this role, working hours may vary between day, evening, and night shifts depending on the project you are assigned to.

The role involves among other things:

• Handling bookings and cancellations
• Assisting both private and corporate customers
• Working towards clear goals linked to customer satisfaction and efficiency

You will become an important part of the team where your contribution directly impacts both the customer experience and the results.

We offer

• Full-time position with increasing salary
• 20 days of paid vacation per year
• Paid introduction and training
• Opportunities for development and career growth within the company
• A workplace with strong camaraderie and high engagement
• Opportunity to live and work in Spain
• Assistance with Spanish documents (NIE & social security)
• Housing assistance where we help you with contact details for both real estate agents and landlords.

We are looking for someone who

• Is meticulous, structured, and stress-resistant
• Thrives in a fast-paced environment
• Is comfortable using the phone and computer as work tools
• Fluently speaks and writes Swedish and has basic English skills
• Is flexible and can adapt to the needs of the business

Are you the right person for the job?

This position suits you if you are ready to do something new, find a new daily routine, or develop quickly within customer service. You are positive, goal-oriented, and work efficiently towards set goals with high quality. The most important pillar at Nordic Operation Center is our culture. Our vision is to build a second home for our team where we always put our employees first.

Previous experience is advantageous but not a requirement. Are you our next rising star, or do you have what it takes to become one? We are looking for new stars, but we also create them from scratch!